How did we do today ?

I give feedback when I have time as staff are often extremely pleasant and helpful and 'go the extra mile'. However, there is a difference between their helpful attitudes and the intrusive and often overlong feedback forms sent by e-mail where 'customer capture' and free market research seems to be the order of the day. Also, I find it comically overdone when I buy a penny widget from Amazon and I am asked how many stars I will give it and for a comment. Come on people: 'It's a widget. It got here. It works.'

Try dealing with Ford, so unhelpful, rude, "It's the way you drive the car", Motobility and RAC fantastic, Ford dealer rubbish

Nice young man in John Lewis found a quiet room for our son with Aspergers (and severe OCD)and us to sit and explanation what was wrong with his laptop. He also wanted to ask advice on a phone. We were in there three hours, on a busy Saturday afternoon! Even got asked if would like a drink! Couldn't have asked for better service, so I have got a thank you card and am going to write letter to his manager to go with it. As ex John Lewis we know they don't get commission. But letting the managers know how good he was and will help his career. (Younger than son who 21).

Ps They replaced laptop and helped him sort out phone!

I often pop into the "Little Waitrose" for a few bits on my way home from work. It does amuse me when I then receive an email asking to write a review on a bag of basic parsnips or a bread roll.

On the ? today was asked, when I gave feedback could I give 9 or 10!!

We should not be praising baseline expectations but only service that is beyond expectation. If we praise a person for polite service with a smile it implies that is something special..and it should not be! That does not mean we cannot show our appreciation of good service by reciprocating with a courteos manner a good morning and a smile.

Courteous