Gransnet forums

AIBU

To sack the cleaner?

(118 Posts)
rubylady Fri 30-Sept-16 02:14:46

My cleaner came again today, she's not been for a while, due to DS being at home for the summer and it being pointless cleaning while he was making mess all the time. Plus, for a while before that, when she came, she was really skittish, hyper like, running about the house disorganised in her work even though I have told her what I want done.

Today she took photos of the kitchen when she had finished and told me to keep it clean for next week when she came back. She told me that she would do a "before" and "after" picture next week. I think that is insulting. I text her before she came today and asked her to have patience with me as I find her hard to deal with but I was willing to give her one more chance. I don't think she says things or does things maliciously, she just says things without thinking but I don't need it right now. I need someone who is more organised, calm and will just go about it as I need, without comment on whether it is a mess or not.

It was the first thing she said, that it was a mess. I have bought some things over the last few months for when my DS left home and the things were around, waiting for her to have cleaned and then I could put out the new things, like you would. One was a new microwave. She was trying to insist on unpacking it and putting it in place on the unit top. She grabbed the washing up things and put them out and also the new bins. I know it's not much, but I have been looking forward to doing all that for ages, making a home for myself, not have my cleaner take over from me.

After an hour and a half I had had enough but she was booked for two hours so she insisted to stay the full time. I mean, what was I supposed to say, please go now? It's got to me all day and my throat has been tight again all day.

Would others put up with behaviour like this off their cleaner? How do I dismiss her and tell her I no longer require her services? I will find someone more appropriate but I am not good at letting people down. Do I be honest or white lie? I could say that SS have sent someone to help me instead, just to save her feelings?

I want to feel better, not to feel stressed, no matter who it is. smile

rubylady Fri 30-Sept-16 21:10:53

There's not too much stuff sitting around. It's my paperwork, in a neat pile waiting to be gone through before being filed into the new sideboard. Other than that it's some new bits I have bought over the last few months waiting for DS to move out so that I could mix things up a bit. It will be sorted in two shakes of a lamb's tail.

Synonymous Fri 30-Sept-16 21:48:14

Ruby if you have sent that text what response did you get? I hope it is all done and dusted anyway!

That woman was very disrespectful and does not deserve your consideration so do not have her back again. Do ensure that those photos are properly deleted.
To expect you to keep everything clean and tidy is ridiculous since one employs a cleaner to clean. If you are in the middle of a task it is to be expected that there will be orderly piles awaiting attention, after all Rome wasn't built in a day!
She should be able to follow instructions and once she knows your routine and needs she should not expect to be told the same thing repeatedly.

The problem is often that people expect others to feel just like they do in terms of energy and wellness and lack the empathy to be aware that if you are unwell you often just can not do very much let alone think about doing it or even planning it for someone else. Thinking can be very draining to someone who is unwell. After all, if you were well enough to do it yourself she would not have been employed.
I find that a written list is essential for me so that I can prioritise things on that list or delete from it and add something else as required.

I am still attempting to train my new cleaner in the way I want things done. I was most surprised that I had to fight her to get her to vacuum my hard floors rather than brush them before she washed them and found that I had to insist that since it was my house and I was paying her it was only right that it was done my way and how I wanted it done. It took a lot out of me.
I hope this person has not spoiled the pleasure in all your new things and that you managed to get her to back off in time. I really feel for you! Do let us know how things are currently.

Nanna58 Fri 30-Sept-16 22:32:18

1st world problems ladies! Just a thought, unless disabled why not clean your house yourself!!

Nanna58 Fri 30-Sept-16 22:44:49

PS one trains dogs, not cleaners .

ajanela Fri 30-Sept-16 22:47:37

Advice to the cleaner. Leave.

NfkDumpling Fri 30-Sept-16 22:59:18

I agree Ann. I was a cleaner for a few years when the children were little. I gave up cleaning the house which always looked tidy and clean, it was so demoralising cleaning what's already neat and clean! Loved the house with three sons. Order out of chaos. Job satisfaction guaranteed!

Nanna58 Fri 30-Sept-16 22:59:39

Way to go ajanela, at last, someone else who isn't ' to the manor born' !

Jalima Fri 30-Sept-16 22:59:55

annehinkley we call it 'comeuppance' grin

nanna58 if a person works very long hours why clean your own house, why not pay a cleaner/ironer to do it - thus creating a job for someone?

Nanna58 Fri 30-Sept-16 23:08:00

No one in these posts has mentioned working very long hours. It's not the employing of a cleaner I object to , but the attitude of some of them towards the people they are employing, ad if someone who cleans is unable to function without being ' trained'

Synonymous Fri 30-Sept-16 23:25:44

I am disabled and so is Ruby.
If I was well enough to do my own cleaning you can be absolutely sure that is what I would be doing.
Anyone who is working for someone else needs to know what is required or nobody would get anywhere.
If you are untrained then quite frankly you can literally be of no use whatsoever.
Just because one is not physically able does not mean that one is mentally incapable or should be treated as such. This is what has happened to Ruby and I have great empathy with her as I have suffered in a like manner.
Speaking of manners I was not '"to the manor born" , have never been afraid of hard work and I have never asked anyone to do anything which I have not done myself. That was an incredibly insensitive comment based on little thought or knowledge. shock

Synonymous Fri 30-Sept-16 23:27:01

PS I don't often get cross but this was very hurtful. sad

Nanna58 Fri 30-Sept-16 23:40:27

Then do not use phrases such as "still attempting to train my new cleaner"

Synonymous Fri 30-Sept-16 23:50:46

That is exactly what I am trying to do so why say anything else. If I want something done and done with particular tools or in a particular way, as the bill payer, I am entitled to have that done. Sadly some need more training than others and some are impossible to train so then you stop employing them.
I think you are being rather sensitive, I just wonder what your issues are. I hope you sleep well. cupcake brew

Nanna58 Fri 30-Sept-16 23:55:34

I shall , thankful that yes, I do seem to be more sensitive than your good self lol

Elrel Sat 01-Oct-16 00:45:16

Don't think Ruby deserves the snotty comments on top of being treated like a dim inferior by her cleaner. Anyone want to apologise?
Training only for dogs? Puhlease?! People are trained for jobs, each cleaning job differs so some training could well be needed.

FarNorth Sat 01-Oct-16 03:22:22

Never heard of on-the-job training, Nanna58?

Did you think ruby's cleaner behaved appropriately?

annsixty Sat 01-Oct-16 06:11:09

My cleaner,thank goodness, is brilliant at her job. She worked for a cleaning company before setting up on her own. I have never needed to tell her what to do, I will ask of course but big jobs like the conservatory upvc,I pay her to come in as an extra which she is happy to do. When I have visitors she will swop her day to ensure bedrooms are ready for them. We have a very good understanding of each other.

PamelaJ1 Sat 01-Oct-16 07:38:19

My cleaner is brilliant, I have employed her for years but only have her for three hours a week now as I work fewer hours.
I never tell her what to do, I realise that she can't do everything whilst she's with me, but when she leaves , although it wasn't a tip, it looks so much better. Keeps me on the straight and narrow till next time.
The OP sounds as tho' she has a personality problem with her cleaner so part company. Simples!

Gardenman99 Sat 01-Oct-16 07:46:04

In years gone by we have had two cleaners one was very good we had a big house then when the children were all at home. She came twice a week for about two years. Then she was left some money and retired. The second one was a complete nut case who used to move the food out of the cupboards and put it in other cupboards.

kittylester Sat 01-Oct-16 08:13:22

Nanna58, I was not to the manor born but have a cleaner to clean my house. I hate cleaning and can find much better things to do with my time. My lovely cleaner enjoys cleaning and the money she earns helps her stable, feed and maintain her horse!

I fail to see how that can be an issue for anyone.

cornergran Sat 01-Oct-16 08:27:26

Mr C is my cleaner now for the heavy stuff. Haven't had the physical strength for floor cleaning for many years. I still recall with pain some very negative comments received in my 40's when we began to use cleaners so I could continue in my profession. There was a lot of judgement so understand your anger synonymous. Going back to ruby's post, it's sometimes difficult if not impossible to get a cleaner to do what you want them to do, rather than what they like to do. I certainly said goodbye to several. Good cleaners are worth their weight in gold. Ruby you don't need that sort of attitude. So say goodbye to her and employ someone who will listen to what you want. You are paying them, not the other way round.

Auntieflo Sat 01-Oct-16 09:35:14

Tin hat on here, and raising my head above the parapet. Re:- the training of cleaners, surely the ones employed by a named company, i.e Molly Maids, are trained for the job before being let loose on their clients? (Other cleaning companies are available).
I must admit to not having read all the posts on this thread, but I did clean for a couple of years when my children were small, independently, but satisfactorily. The lady I worked for would sometimes ask me to do a particular task, other times it was a sort of weekly routine. This led to other clients by recommendation, some lovely, others not so. I used to enjoy it, but now I wish I could find another, younger 'me' to do the job for us. Backing off now.

Jalima Sat 01-Oct-16 10:18:01

Whenever I started a new job (not as a cleaner) I expected to be 'trained', sent on training courses etc.

Just because someone knows how to 'clean' does not mean that how they do it or what they do (or don't) is what is required for everyone's house or for an individual's needs.

Gemmag Sat 01-Oct-16 10:55:47

Nanny58.

Employing a cleaner/gardener whatever works both ways, something perhaps you should think about. I employ a cleaner, well 4 actually- 4 hours cleaning done in 1 hour. They are lovely girls who need jobs and are more than happy to work for me and my DH and we pay them very well. They have been with us now for several years. They will do anything I ask them to do but it's usually the same routine. Cleaners just like most people need jobs.
They would never propose to tell me how anything should be done.

Babyboomer Sat 01-Oct-16 11:15:01

Please get rid of this woman, rubylady, she sounds really worrying. She sounds like a controlling bully. Even if you have to wait a while to get someone else, it is more important to be safe than clean.