There was only a glitch for one person? You would need to know if the groceries were just for a few days and then it was all sorted out, which am assuming it was, and these things do happen.Can't believe that a survivor of Grenfell was ignored when she needed help.The money given is quite generous,and hopefully it would be a very short time before it came through.As for the disabled lady being forgotten, I guess that may happen ( even though it shouldn't ) for anybody, not just survivors of Grenfell.
In an ideal world, there would be no administrative glitches, but nobody should be in such a rush to condemn the council, or government or anyone else, because the goodwill is there to help them, and most are being helped.