Imagine, you're a young person, working in retail, maybe at car phone warehouse, long days, not much financial return. You are friendly and helpful, sometimes greet people with a smile and a 'hello, how can I help you guys'. The response is to snub your friendly approach.
Deeda - so good to read that the 'lovely young doctor' did a good piece of work talking you and your daughter through the palliative care arrangements x
Give me 'you guys' over the patronising 'sweetheart' any day. Though Ive never rebuffed anyone who called me that it's always been some overworked, rushing NHS member of staff so what's the point of being unfriendly to what is meant as a friendly greeting>