Sazz1, you feel upset and let down by the courier and I can totally sympathise.
I’ve had this situation twice with RM over the years. Each time sending presents to my AC living abroad. A lot of thought goes into buying what you’re sending, wrapping it carefully and then trusting the service to deliver. You imagine what a lovely surprise they will have when they receive it. You wait.. and wait then you realise the package is lost or damaged. I don’t think you’re being unreasonable and I don’t think it’s just because of Covid etc either, it’s disappointing and upsetting.
I remember when the remnants of a present I sent to my DD eventually arrived, the wrapping was tattered and it had been placed in a clear plastic bag, the treats and gifts were gone and had been replaced by RM staff pensions leaflets. My DD sent a photo wondering why on earth I had sent them . The leaflets must have been put inside whilst the package was in the UK although the person I complained to insisted it was the Middle Eastern postal service at fault. I was livid! I felt like they were taking the P and charging me for it to add to the insult.
Nowadays, although I understand why they have to ask, it makes me feel uncomfortable when the post office staff ask what is in my parcel. I am wary of disclosing the contents especially if foodie treats are involved.
I hope you have a lovely time with your DGD, sazz1. Im sure she’ll be pleased with the new wellies and if you’re in the UK it looks like she’ll be getting plenty of opportunity to wear them! x