i too have had experiences where medical professionals have been less than helpful; i have been witness to more than one near fatal event due to inaction and totally ignoring the vital information from the patient and supporter, me.
it is actually quite traumatising to be pleading with those who have the power to do something, yet walk away unheeding.
obviously this is not what happens on every occasion, but beware of dismissing others' reported experience simply because you have not been unfortunate enough to share it.
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