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AIBU

My sister won’t share a potential refund on a holiday

(88 Posts)
SuzeQ Mon 01-Jul-24 18:10:17

I recently enjoyed a lovely cruise with my sister and my best friend. The holiday got off to a shaky start as the 3 of us were due to share a cabin however, the bed arrangement was totally unacceptable. Long story short, the tour rep sorted it and we got an additional solo occupancy cabin for us, which my sister occupied.
The single cabin was a lower category cabin as it didn’t have a porthole and was on the “inside” of the ship. All other amenities etc were as per the original cabin that my friend and I occupied.
A week after coming home my sister informed me that she felt a refund was due from the tour operator as the single cabin worked out at £680 less. I said that any refund should be split between the 3 of us. She has point blank refused to do this.
My sister is several years older than me and single. Over the past six years she has enjoyed several trips away with me or me and my friends. I have invariably organised them and sorted out any hiccups. As she lives a few hundred miles away, she has stayed with us for a few days either side of any holiday so as to be near the airport. She has also stayed for Christmas, New Year etc at our expense.
I have to admit that on the last few occasions I have found her “ hard work”. She has never been a warm person but her coldness and selfish behaviour have become more apparent.
If she is successful in her recovery of some funds and keeps it to herself, I have no intention of holidaying with her again or being hospitable at other times of the year - it’s never reciprocated btw.
I feel that at 60 I do not need her negativity in my life but my other half is of the opinion that I shouldn’t let this refund come between us. It’s not about the money, it’s a principle. We went on the holiday as a group of 3 and if it wasn’t for me speaking with the rep we wouldn’t have got the additional cabin and she would have had to share with 2 other people!
Her new sense of entitlement is surprising and won’t be forgotten.
Just because she’s my sister doesn’t mean I have to accommodate her somewhat prickly character, I certainly wouldn’t choose her as a friend!
Am I being unreasonable to ask her to share any refund that may be made?

Doodledog Wed 03-Jul-24 23:43:41

maddyone

I’m confused. Did you pay for the entire cruise for all three of you? Or did you each pay one third each?
If you all paid one third I think the refund is due to your sister, however unfriendly she is, because she agreed to move to an inferior room.

I think exactly as you do maddie, and am also confused over who paid for what.

At first glance, and if I've read the rather confusing situation correctly, I wouldn't like to be told I was the odd one out and was going to an inferior room, and it would add insult to injury if the recompense for my doing so went to someone else.

Philippa111 Thu 04-Jul-24 10:24:24

It sounds like your historic issues with your sister may have come to a head with this.

What does her behaviour trigger in you?

If you really don't want to be around your sister you'll need to let go of her. How about looking at the relationship as a whole and see if you can find more positive aspects of it.

You mention that she is single. This would suggest that she doesn't have financial or indeed emotional back-up in the way a marriage might offer hence her wanting the refund for herself. Sounds like she has some fear.

Can you not do some inner work and find some kindness towards her.

If I had been put into a cabin with no window and therefore no view I wouldn't be very happy either.

I would let this settle for a while and work through your feelings before you decide anything.

Ali08 Fri 05-Jul-24 05:35:05

Just be glad that you got yo share with your friend rather than your sister having to put up with you!

NotSpaghetti Fri 05-Jul-24 06:34:51

I would rather have my own inside cabin than have to share!

Irrelevant I know...
Just saying.

NotAGran55 Fri 05-Jul-24 08:15:16

I think SuzeQ has sailed 🛳️ off into the sunset with the refund…. No sign of her on her thread recently.

Daddima Fri 05-Jul-24 08:48:01

Like Grannytomany, I’m struggling to understand the maths!
Could it be the single cabin was £680 less than the cabin with two sharing ( and sharing the cost)?
I can’t imagine me even mentioning that my sister came to stay ‘ at my expense’, so maybe SuzeQ is dwelling on the financial side of things ( which may not even happen). I’d let it go.

Leavesden Sat 06-Jul-24 11:15:59

But you had the holiday you paid for, your sister didn’t so the money belongs to her.

Nannan2 Sat 06-Jul-24 11:41:04

If it was a holiday paid towards by all 3 of you then yes i think the refund should also be shared between 3 of you.- i doubt the company addressed the refund or acommpanying letter/email to just her so the fair thing is to share it out. And if they did then why even tell you, its just like using it as a reason to gloat.

nanasandra46 Sat 06-Jul-24 11:41:38

I had a similar situation with my sister so I can understand where you are coming from .
I paid for a ticket for her to come with me.
I upgraded her from economy to business class.
Our flight was badly delayed and the airline paid out delay compensation.
It was paid directly to her . I would have expected at the very least she offer the compensation back to me - but no she kept it .
Had she offered it I would have let her keep it - but no offer .
It left a bad taste !!

So I understand your feelings about your problem of the refund .

missdeke Sat 06-Jul-24 11:47:03

I would think twice about asking for a refund. The holiday company would come back with the reply that you got the original cabin that you requested plus another, albeit inferior, cabin for free. Therefore a further fee, for the extra cabin, could be due, but in the interests of goodwill nothing extra would be charged. Well done that rep for arranging an extra cabin.

Annma Sat 06-Jul-24 11:47:08

You can choose your friends but not your family.Your sister is a user and I agree with Macadia- let it go and let her go ,too. Life is too short .

Nannan2 Sat 06-Jul-24 11:48:04

And if shes that mean- minded a person then no dont invite her again nor at xmas to stay over or 'airport' stopovers etc- shes treating your home like a free hotel! If you want her at xmas lunch, just state its lunch only.(i would have asked her if she was going to use the £680 for a nice weekend away for the 3 of us instead then?) Or said, 'put it to use for a hotel stay whenever you come for xmas or need airport stays' 😂

grandtanteJE65 Sat 06-Jul-24 11:58:28

If no-one has actually got a refund, wait and see what happens.

From your inital post I cannot fathom that your sister could feel entitled to a refund, as it sounds as if she finished up in a better cabin than the one b ooked.

It is easier to drop someone, friend or relativem than to make up the quarrel if you later regret it. So I would choose a medium path here.

Don't continue going on holiday with your sister, but do invite her for short visits once or twice a year.

cc Sat 06-Jul-24 12:07:55

It sounds as though you had exactly the cabin you were expecting, but with two of you in there instead of three? Admittedly your sister had a cabin to herself, but no porthole. Honestly I don't think you are due a refund, unless she's feeling generous.

PilgrimQuill Sat 06-Jul-24 12:15:39

The issue here is not the money which does not seem to be short. It is the principle. And this seems to be the straw that breaks the camels back. The sister is tired and on her own and all the grievances of all the years are now surfacing. Either let it blow up into something you will both regret, or meet for a weekend somewhere between you while the weather is nice and sort it out. Sisters are valuable, even if irritating at times. I have one good one, one irritating one and one lost one.

LovelyLady Sat 06-Jul-24 12:37:17

I’m wondering if your sister is ‘winding you up’. The refund would come to you as the holder of the purse. She’s pulling your strings.
Tell her there was a refund of £1. and it arrived in your account. She may see the funny side. I personally wouldn’t have used a windowless cabin. She’s a brave lady. xx

Allsorts Sat 06-Jul-24 12:48:08

You couldn't pay me to go in an inside cabin, so claustrophobic, why didn't you have it, it must have seen she was being sidelined for your friend, shes your sister after all, seems very petty but maybe an excuse to distance for you. Do you know how lonely life can be for someone living on their own then put in that cabin when they thought they were sharing.

Missiseff Sat 06-Jul-24 12:52:50

If a refund is possible, I'd let the sister have it as she had to stay in a room on her own without a window. You weren't inconvenienced in anyway so don't understand why you would want a share of any potential refund. You got more than what you paid for, a room with one other instead of two.

Grannie314 Sat 06-Jul-24 13:38:24

You're unreasonable to cut her out of your life if she doesn't.

rocketship Sat 06-Jul-24 13:39:30

Callistemon213

She may not get a refund, of course. It's a hypothetical question.

As you obviously do not get on with your sister and are resentful of her, why do you go on holiday with her?
Holidays are meant to be enjoyable experiences.

Exactly my thought~~~

Seajaye Sat 06-Jul-24 14:26:21

I still don't understand why a refund is expected. As I understand it, a shared 3 berth cabin with porthole was booked, and the cost was per person for triple occupancy
of that one cabin. Presumably the 3 berth cabin wasn't acceptable as it had a double and a single bed rather than 3 single beds. A complaint was made and Cruise ship offered an ex gratia single berth inside cabin to resolve the issue, and did not charge extra for the twin occupancy of the 3 berth cabin .

Surely having an extra separate cabin for sole occupancy would add to the original cost, albeit to the cabin rate for the extra would be less due to it's less favourable outlook.

Let your sister make a claim and don't let it bother you whatever the outcome. It sounds like you had a bit more space in the triple cabin if she was not using it.. .

homefarm Sat 06-Jul-24 14:27:49

Two's company three's a crowd. Don't fall out with your sister, she was the one inconvenienced

Dcba Sat 06-Jul-24 14:34:13

I would let your sister win the battle - but loose the war - if she gets refund and of course it’s a big if, then let her keep it and don’t bring the subject up again - either to her or the other friend.

But start putting some distance in the overall relationship with your sister - don’t consider holidaying with her again - if she asks to come and stay then find some reason to say ‘sorry, not convenient’ she has a way of causing you anguish and you can avoid all that frustration by removing yourself from this perceived ‘sisterly friendship’.

Danma Sat 06-Jul-24 14:41:02

Personally I think the sister got the better part of the deal. She didn’t have to share her space with anyone. Realistically, how much time do you spend in your cabin on a cruise anyway?

Madmeg Sat 06-Jul-24 14:48:07

As a person with no siblings I imagine I would not want to fall out permanently with one. I would similarly be devastated if my two (very different) daughters fell out with one another over a couple of hundred quid (which may or may not appear).

I imagine the original cabin had an "overhead bunk" which was not easy to access. You were lucky there was another cabin free. I do not suffer from claustrophobia and know lots of people who book inside cabins quite happily so personally see no issue with that. And has someone said, the sister's cabin was "better" for being a single and "worse" cos of no view, so all in all not really an issue.