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Banking Bullies! Feeling ignored, and most un'appy

(5 Posts)
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sandelf Mon 25-May-26 14:22:22

Nationwide - been with them years. Adopted online banking as soon as it was offered. I do not want to bank on my phone 'out and about'. Nobody has ever shown me how an App would be better than online banking. Today, I get an email I can't reply to telling me my 'saving statement' is 'here'. I follow the instructions and there is nothing. I have already done the instructed routine to continue having paper statements. To me this is NOT trivial - both of us are in our late 70's with sight, hearing and memory problems. We are coping, but we do need to have physical statements we can look over and put notes on ourselves. Their 'new look' is laughably unhelpful. I am very sure I'm not the only one feeling they are going backwards fast.

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TwiceAsNice Mon 25-May-26 14:25:38

This drives me mad, I feel your pain. Nothing is convenient for the customer any more. My daughter is a big help with stuff but it shouldn't be so difficult . And don’t get me started on parking the car with a mobility problem!

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Elegran Mon 25-May-26 14:29:35

As you can't reply to that email, why not sent an email separately to them, explaining how you feel and why you don't want to have completely electronic statements? Even better, send a paper letter on a signed-for delivery, which they can't deny receiving.

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Boz Mon 25-May-26 15:04:20

Do you know how to download and then print your statement, which would give you a hard copy to write upon?

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Wheniwasyourage Mon 25-May-26 15:42:55

I agree, sandelf. We've just got the letters from Nationwide (one each for a joint account...) about getting statements online. There are instructions on the back of the letter about how to keep getting paper statements, and I intend to follow them.

It's true that, as Boz says, you can download and print statements, but it's just another example of putting all the work on to the punter rather than the organisation. Nationwide is a business, and of course they are making a profit out of looking after our money for us, as one would expect. I prefer them to send us statements, and I also like to keep what is left of Royal Mail and our posties going.

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