I spent last Tuesday,or at least a huge chunk of it, at a hospital seven miles from where I live. I was there for 13 hours.
I won't go into details of why because I don't want to give any clues that might identify the hospital or department. Frankly I was only too glad to be there having waited a month for a GP appointment just to be referred.
My problem is not with my treatment. The staff, without exception, were professional, competent and lovely. It's the way the department operated.
A large number of patients had been called in for 7:30 am so we were all nil by mouth from midnight because every one was expected to have at least a minor operation.
It was chaotic! There weren't enough seats for the patients (let alone the relatives/ friends who had come with them because if you have a general anaesthetic you can't go home alone afterwards).
I heard people saying to each other, "This is organised chaos, isn't it?"
At 11:30 I was given half a plastic cup of water and told to sip it slowly. As it turned out I had plenty of time..
By mid afternoon there were only three of us left in the waiting room.
One guy had been rung up the day before and told he was first on the list. He was the main carer for his partner and had had to pay for two days care by a professional. The problem was there was no bed available for him. Eventually at about 4 pm they found one.
The other guy's problem really upset me. He had insulin dependent diabetes. He hadn't had an injection since the evening before and no food since midnight. Eventually they tested his blood sugar level and injected him. They sent him home and promised to treat him the next morning.
I went down to surgery at 4:30.
My problem is, can I complain on other peoples' behalf.
It seems to me that it would make more sense if there were two times for admission: Crack of dawn and late morning with different times for nil by mouth. What do GNers think?
boat Sat 11-May-19 15:59:39
gillybob Sat 11-May-19 16:16:40
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Cherrytree59 Sat 11-May-19 16:42:07
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Telly Sat 11-May-19 16:59:41
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