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Anyone had a problem using the Government online service?

(5 Posts)
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Bakingmad0203 Wed 08-Dec-21 22:00:55

Help! I have spent the last 2 hours trying to change my address online, as required by law. Twice it has come up “Cannot confirm identity” Anyone know why? Is it a gremlin in their system or is there something I’m not doing?

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Blossoming Wed 08-Dec-21 22:13:37

No, the usual procedure is to sign I with your Gateway ID and password. A code is then sent to your mobile, landline or email depending on your preference and once you receive and enter this it verifies your identity. There could be something wrong at their end if this process is failing.

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Bakingmad0203 Wed 08-Dec-21 22:19:33

Yes I did all that. I suspect you are right Blossoming it’s very frustrating though.

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Cabbie21 Thu 09-Dec-21 09:16:47

Yesterday I tried to submit my LFT result, but it would not let me sign in and I had to put all my info in again. I think it may be a related IT issue.

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Bakingmad0203 Thu 09-Dec-21 09:40:12

That’s reassuringCabbie21
I have given them feedback on their online system, but I have to wait 2 days for a reply!

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