Help New Amazon Fire 10

I always say “Google It” when stuck!
There will be lots of advice on there. Can usually find the solution.

You should be able to link through you online Amazon account. Add your new Fire 10, giving it a new name so as not to confuse it with the old one and then anything you have will (hopefully) download to you new one. This is what I did with my books when I bought new although I only have the basic Kindle model but assume it works the same.

I put in my Amazon account details, and everything, including my photos, transferred over by themselves.

Other than that, Amazon could probably advise, or a Google search might bring up a remedy.