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tesco partner offers hassle

(59 Posts)
madeleine45 Thu 12-Dec-24 12:45:11

In the past I have tended to save tesco vouchers and use them for christmas food. Now a widow and living alone I thought despite their value going down from +3 to +2 worth I would look at some of the partner deals. What a monumental hassle it all is!! There is no simple choose a hotel ,use vouchers etc and have looked through a lot of different things., and they all seem to be set up in the most complicated way possible. Having read some of the reviews I am not the only person who thinks this. Do they hope you will be put off by the palaver and only use the vouchers in Tesco? I will definitely make sure to use mine, but if Tesco think that they get good will from customers , the way this is organised certainly does not help to promote good feelings.

Aldom Fri 13-Dec-24 18:26:03

Allira I would recommend that you ring Waitrose Customer Service. They will quickly find out why you are not receiving money off vouchers. I am notified every Friday that new vouchers are available.
Their Customer Service is excellent. I had to ring them today and they sorted out the problem immediately.

fancythat Fri 13-Dec-24 18:37:58

Ah.
Assumed it was just me who had trouble.
I didnt even try to do it myself. Cant remember why.
I went to the Customer Services desk and it took 2 assistants and 30 mins before they could get into it.

Dickens Fri 13-Dec-24 18:41:08

Allira

Dickens

“The Tesco Clubcard price thing is a scam,” Twitter user @figureight captioned a photo of Oreos priced at 60p with a Clubcard and £1 without."

"These always used to be 60p but now it’s a ‘special offer?"

(editorial from The Independent earlier this year)

Hmm...

Everything's gone up, I suppose, and anyone without a Clubcard would pay £1

There's a consensus of feeling among the general public that supermarkets are ripping people off.

We understand that fuel and transport costs, animal feed, labour costs, etc, etc, have all had an impact, but some of the price increases are unbelievable...

“The scale of price hikes to some branded products at the supermarket over the last 12 months is barely believable and highlights the huge pressure faced by shoppers, especially families and those on low incomes."
(WHICH? Head of Food Policy - Aug 2023)

... and it certainly pays to be a member of supermarkets' loyalty schemes if you shop-around for your purchases, otherwise you will often be paying a much higher price for exercising that right.

OK, I'm just cynical and don't trust 'big-business'.

Allira Fri 13-Dec-24 21:45:55

Aldom

Allira I would recommend that you ring Waitrose Customer Service. They will quickly find out why you are not receiving money off vouchers. I am notified every Friday that new vouchers are available.
Their Customer Service is excellent. I had to ring them today and they sorted out the problem immediately.

I did but received no answer that made any sense. The store says vouchers are not issued any more and that online vouchers can't be printed and used in store.
Must contact them again.

I gave in with M&S ages ago.

Allira Fri 13-Dec-24 21:48:21

Simply select your offers in the My Waitrose hub online or in our app. They’ll be automatically applied when you scan your My Waitrose card at checkout.

The store said No.

Aldom Fri 13-Dec-24 22:30:01

Allira that is correct, Waitrose don't give paper vouchers. They appear online once a week. You then select the two of your choice. When your My Waitrose card is scanned at the checkout the discount is applied. Next time you ring customer service, after all the pre-recorded messages end you can hold and speak to a person. That's what I did this morning, twice. This person will ask for your name, post code and first line of your address. Once you have explained that you are not receiving online vouchers the agent will look at your Waitrose account and be able to diagnose the problem. Hope this is helpful.

Allira Fri 13-Dec-24 22:41:37

Allira that is correct, Waitrose don't give paper vouchers. They appear online once a week. You then select the two of your choice. When your My Waitrose card is scanned at the checkout the discount is applied.
I had chosen the discounts online, when they weren't applied, the person on the checkout said the only applied to an online shop.

Next time you ring customer service, after all the pre-recorded messages end you can hold and speak to a person

I will, thank you. Emailing was useless.

Oreo Fri 13-Dec-24 23:18:20

Dickens

^“The Tesco Clubcard price thing is a scam,” Twitter user @figureight captioned a photo of Oreos priced at 60p with a Clubcard and £1 without."^

"These always used to be 60p but now it’s a ‘special offer?"

(editorial from The Independent earlier this year)

Hmm...

How very dare they use a pic of me 🤬😄

I only use my vouchers to get money off the things I buy.

Nannytopsy Fri 13-Dec-24 23:28:38

We have used our vouchers from Tesco to pay for cross channel ferries and the tunnel for years. Always saves a fortune!

cc Sat 14-Dec-24 11:48:09

I don't shop instore in Tesco much and tend to just use the vouchers when I (very occasionally) do an online shop there as it is simple. We buy all our petrol from our local Tesco but don't seem to get as many vouchers now.
I agree with others about Waitrose, I rarely get the emails about weekly product vouchers and don't use any other benefits. M&S "Sparks" and the JL schemes seem like a total waste of time. Boots is still the best as far as I'm concerned, lots of 2 for 3 offers on things I buy and regular extra points for spending. However I gather they have finacial problems so perhaps they are giving us too much!

win Sat 14-Dec-24 12:03:19

keepingquiet

Tizliz- thankyou.

I used the link to find out I could get £3 off a senior railcard costing £30.

Then I clicked on my account to find I have no vouchers, so I still don't know how people manage to go on holidays and things with their Tesco vouchers. I shop at Tesco all the time and always use my clubcard- what am I doing wrong?

Once you have chosen what you want to buy, go to exchange vouchers and there will be a list of all your vouchers. Tick the ones you wish to use until you have paid for your purchase. You quickly get an email confirming your exchange with the code shown which you show instead of payment when you them. I have used them ever since the were launched and never experienced any problems. We have stayed in hotels, but mostly use for their Italian restaurants. We like them all. I often used them when I entertain a friend as it cut the cost down tremendously. We went to Clarks Village last week and I used them at Prezzo there. Lovely meal for two of us, which would have set me back £ 65. You cannot use the vouchers for drinks nor tips and no special offers only the basic menu. If you tell them you are using vouchers you cannot go wrong. You will see people all around you in a participating restaurant doing the same. Lovely treat.

Allira Sat 14-Dec-24 12:12:58

cc

I don't shop instore in Tesco much and tend to just use the vouchers when I (very occasionally) do an online shop there as it is simple. We buy all our petrol from our local Tesco but don't seem to get as many vouchers now.
I agree with others about Waitrose, I rarely get the emails about weekly product vouchers and don't use any other benefits. M&S "Sparks" and the JL schemes seem like a total waste of time. Boots is still the best as far as I'm concerned, lots of 2 for 3 offers on things I buy and regular extra points for spending. However I gather they have finacial problems so perhaps they are giving us too much!

Boots are terrible too!

I have nearly £20 in points but can't use them against an online shop, only if the cost is the exact amount.
I can, however, use them in store if I manage to get there.

M&S offer nothing at all except that I am reassured that money has been donated to charities of my choice because I used my Sparks card.

Dickens Sat 14-Dec-24 12:29:36

Allira

cc

I don't shop instore in Tesco much and tend to just use the vouchers when I (very occasionally) do an online shop there as it is simple. We buy all our petrol from our local Tesco but don't seem to get as many vouchers now.
I agree with others about Waitrose, I rarely get the emails about weekly product vouchers and don't use any other benefits. M&S "Sparks" and the JL schemes seem like a total waste of time. Boots is still the best as far as I'm concerned, lots of 2 for 3 offers on things I buy and regular extra points for spending. However I gather they have finacial problems so perhaps they are giving us too much!

Boots are terrible too!

I have nearly £20 in points but can't use them against an online shop, only if the cost is the exact amount.
I can, however, use them in store if I manage to get there.

M&S offer nothing at all except that I am reassured that money has been donated to charities of my choice because I used my Sparks card.

I have nearly £20 in points but can't use them against an online shop, only if the cost is the exact amount.
I can, however, use them in store if I manage to get there.

Oh, Boots are the pits.

I tried to find something in-store to match the exact amount of the points. But couldn't find anything I wanted.

... and you cannot choose an item over the points amount and pay the additional cost, either.

What they will allow you to do is choose an item below the points-sum, and use up all your points on that - with no reimbursement of points or money.

I don't bother with Boots now.

Allira Sat 14-Dec-24 12:52:09

Dickens

Allira

cc

I don't shop instore in Tesco much and tend to just use the vouchers when I (very occasionally) do an online shop there as it is simple. We buy all our petrol from our local Tesco but don't seem to get as many vouchers now.
I agree with others about Waitrose, I rarely get the emails about weekly product vouchers and don't use any other benefits. M&S "Sparks" and the JL schemes seem like a total waste of time. Boots is still the best as far as I'm concerned, lots of 2 for 3 offers on things I buy and regular extra points for spending. However I gather they have finacial problems so perhaps they are giving us too much!

Boots are terrible too!

I have nearly £20 in points but can't use them against an online shop, only if the cost is the exact amount.
I can, however, use them in store if I manage to get there.

M&S offer nothing at all except that I am reassured that money has been donated to charities of my choice because I used my Sparks card.

I have nearly £20 in points but can't use them against an online shop, only if the cost is the exact amount.
I can, however, use them in store if I manage to get there.

Oh, Boots are the pits.

I tried to find something in-store to match the exact amount of the points. But couldn't find anything I wanted.

... and you cannot choose an item over the points amount and pay the additional cost, either.

What they will allow you to do is choose an item below the points-sum, and use up all your points on that - with no reimbursement of points or money.

I don't bother with Boots now.

Dickens
Last year I started a Boots online shop before Christmas. There was a special offer on a gift set on Clinique or Clarins (one of them) if you purchased an item but when I clicked on the link for the gift set, everything just disappeared from my basket.
I did persevere and try again without clicking that link.

This year, I started to shop online with Boots and it was just hopeless again.

yellowfox Sat 14-Dec-24 12:57:00

Used the vouchers for years mainly for dining out.
I used to phone the helpline to change points to vouchers but now do it all on line.
I find it quite easy when you get used to it.

Dickens Sat 14-Dec-24 13:20:15

Allira

Last year I started a Boots online shop before Christmas. There was a special offer on a gift set on Clinique or Clarins (one of them) if you purchased an item but when I clicked on the link for the gift set, everything just disappeared from my basket.

Hmm...

I really don't think it's worth the hassle.

Sorcery.

Nannan2 Sat 14-Dec-24 13:37:32

I swapped them for £20 of hotel vouchers and somehow when trying to redeem the system 'lost' them.I reprted it to tesco but it never got resolved so lost £ 20 worth if i'd used on tesco at least i'd have had money off a shop.🤨

Labadi0747 Sat 14-Dec-24 13:41:21

I’ve never figured out how to use vouchers either. I live overseas & they are always out of date when I get home 😡
You cannot get the Tesco App on an overseas phone - any ideas ? Seems such a waste of

icanhandthemback Sat 14-Dec-24 14:50:09

They are great for Railcards! Very easy to redeem. They are also great for eating out.

Labadi0747, get someone you trust in this country to have the app for you.

Dickens Sat 14-Dec-24 15:12:01

Labadi0747

I’ve never figured out how to use vouchers either. I live overseas & they are always out of date when I get home 😡
You cannot get the Tesco App on an overseas phone - any ideas ? Seems such a waste of

I think, but am not 100% sure, that Tesco Clubcard have 'access' to fairly recently expired vouchers - about 6 weeks after expiry according to what I read, so if they are in that category, it might be worth calling them to check if they can reinstate them.

... or come home more frequently grin.

rowyn Sat 14-Dec-24 15:52:55

It's not just Tesco.
I do most of my grocery shopping by getting deliveries from Asda. It keeps going on about its "Rewards" and telling me to download the app. I ignored it for ages - but Christmas and rising prices made me think again so I decided to have a go as it said I could use it online.
So I hit the button and a box appeared with 2 descriptions of my mobile phone ... I think one was my old phone and then my new one ( same make) which I got last July. As I was only intending to use it online I didn't know why it was doing this, or how it had got the information about my phone!
So I gave in and GAVE UP!!
And what on earth is a cashpot?!!

ordinarygirl Sat 14-Dec-24 17:41:03

I've used Tesco vouchers for National Express coaches and more recently the Museums in Portsmouth . No problems but I do remember when you could use the vouchers in store at 4 x the value for electrical kettles and toasters etc. no longer the case

Dickens Sat 14-Dec-24 21:44:43

rowyn

It's not just Tesco.
I do most of my grocery shopping by getting deliveries from Asda. It keeps going on about its "Rewards" and telling me to download the app. I ignored it for ages - but Christmas and rising prices made me think again so I decided to have a go as it said I could use it online.
So I hit the button and a box appeared with 2 descriptions of my mobile phone ... I think one was my old phone and then my new one ( same make) which I got last July. As I was only intending to use it online I didn't know why it was doing this, or how it had got the information about my phone!
So I gave in and GAVE UP!!
And what on earth is a cashpot?!!

And what on earth is a cashpot?!!

... it's that receptacle on the mantlepiece that our mothers / grandmothers used for the rent-money or the "electric" and which they sometimes raided if things were a bit tight towards the end of the week grin.

I was curious, so I Googled.

... you need to choose from their 'Star' product or 'Super Star' product range - in '22, you could've earned a £2.50 Cashpot credit for purchasing a mega pack of Andrex loo paper!

moneytothemasses.com/news/asda-launches-asda-rewards-loyalty-scheme-how-does-it-work#:~:text=The%20first%20step%20is%20to

Then there are Missions...

It's impossible to decide the best loyalty schemes as each will probably change from week to week, depending on various factors like the size of your shopping bill and the type of products you buy.

We think competition works well under Capitalism because businesses will have to compete on price which, we're told, will keep them low.

If businesses did compete on price alone - it would work well - but no business wants to keep under-cutting its rivals in a race to the bottom! So, low and behold, loyalty schemes allow them to manipulate prices to keep their share of the market. And, as you can't compare like-for-like, you might as well choose the supermarket which is the closest to you or, if online shopping, the one that stocks the most of the products you like.

Back in the late '40s, my grandmother used to send me to the grocery shop with a list of items - and the price written against each item, as she kept them in her head! We'll never be able to do that again...

georgiejg Sat 14-Dec-24 22:33:01

I had my tesco points stolen once and they were refunded. I usually use mine for my home delivery subscription but have had lots of other stuff as well. Not had a look recently but disney sounds like an idea.

Allsorts Sun 15-Dec-24 08:01:01

Never spend enough at Tesco to get more than 2.50 back. Only buy branded goods from them,. Do not trust their sources of fresh, I use Sainsbury in the main because I trust them and Nectar offers.