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On line attendance allowance

(41 Posts)
Cherrytree59 Wed 01-Oct-25 21:01:35

I would be grateful if any gransnetter could explain how the online AA application works.

I have concerns about timing out on answers and also not being able to save my answers if I had the misfortune to be interrupted .

Am I right in saying that form has to be completed in one sitting?
Also that there is a limit on the amount of people who can apply in one day?

Any advice would be welcome

Primrose53 Wed 01-Oct-25 21:17:18

I never knew you could do it online.
I just got the forms and filled them in for my husband.
Good luck.

NotSpaghetti Wed 01-Oct-25 21:17:29

I'm sorry to say I don't know - if you call and ask for a paper form they stamp it with the date requested though so it's backdated to that date.

I think it was easier on paper (for me anyway) and it had the advantage of doing a section at a time with the Age UK notes open whilst I did it.

I expect someone will come along soon who did it online.

NotSpaghetti Wed 01-Oct-25 21:20:50

I have to say that on the paper form I did write some things where there was a yes/no answer (such as "not always" or "if she is tired").
I thought that helped me to get a fuller picture.

I also made full use of the "further info" section by writing "re Q4 page 11" or whatever.

I expect someone will pop along soon who knows more about the online one.

LynW Wed 01-Oct-25 23:11:45

I have applied recently and was going to do it online. In the end I rang and asked for a paper copy as I thought this would suit me better. As a previous poster said, they date stamp it and you have about 6 weeks in which to complete and return it. With a paper copy I felt it would be easier to fill in a few sections at a time, return to it another day, ask advice of someone for particular sections maybe and be able to glance over the whole document. For me, I think, scrolling up and down to find what I’d said in the different sections and having to log in each time to continue would have added to the stress - it is a long form to complete in one sitting! Also they ask for copies of any appropriate consultant’s/doctor’s letters, so not sure how I would have attached these online. I’m fairly certain Age UK said they could provide a free service to assist in the filling in. I wish you all the best with completing the form and hope your application is successful.

Cherrytree59 Thu 02-Oct-25 08:13:08

Thank you all for your your replies.
I think I will request a paper application form..

I have recently applied for and have been awarded a blue badge.
I did this online and for any one thinking about applying , I would say
It was quite straight forward and not as difficult as I expected.
I think I was hoping that AA online would be the same .

NotSpaghetti Thu 02-Oct-25 08:18:48

The AA form was not difficult.
I used this to help with examples.
www.ageuk.org.uk/bp-assets/globalassets/torbay/original-blocks/our-services/ia/guide-on-how-to-complete-attendace-allowance-forms.pdf

kittylester Thu 02-Oct-25 08:34:13

NotSpaghetti

I'm sorry to say I don't know - if you call and ask for a paper form they stamp it with the date requested though so it's backdated to that date.

I think it was easier on paper (for me anyway) and it had the advantage of doing a section at a time with the Age UK notes open whilst I did it.

I expect someone will come along soon who did it online.

The paper version has to be back within 6 weeks of the stamped date.

lemsip Thu 02-Oct-25 08:39:15

my advice is to contact Age UK who will help you apply...

www.ageuk.org.uk/

Primrose53 Thu 02-Oct-25 08:49:46

If your GP Practice has a Social Prescriber on their staff they will also help you to complete the form correctly and it’s a free service. I had no idea we even had one but my friend had used her and recommended her. She came to the house and was great.

NotSpaghetti Thu 02-Oct-25 09:25:24

lemsip

my advice is to contact Age UK who will help you apply...

www.ageuk.org.uk/

If you live in an area where they have this service.
They don't have it near me.

kittylester Thu 02-Oct-25 09:34:27

Ours doesn't either but we have produced a really good guide.

Geordiegirl1 Sat 04-Oct-25 13:37:17

Always complete as on the worst day. They have no means of logging those kinds of answers if it’s yes or no.

suelld Sat 04-Oct-25 13:46:17

lemsip

my advice is to contact Age UK who will help you apply...

www.ageuk.org.uk/

Totally agree… I did it myself and was rejected… a couple of years later after I had been hospitalised and was out and a couple of months into recovery, an Age uk person came out to see me and helped me fill it in again, it was countersigned by them I believe and this time it was accepted.
Always best to get a Professional to help with such things. The Age UK peoples are great … don’t be frightened to ask them .

suelld Sat 04-Oct-25 13:48:50

PS: I consider myself very literate etc, but needed Age UK to help get the correct things written down. All my ‘cleverness’ didn’t get to the nitty gritty that was needed for these applications!

Ruby41 Sat 04-Oct-25 13:52:32

Your local Citizens Advice Bureau could be another source of help. Good luck!

cheneslieges132 Sat 04-Oct-25 13:56:40

My GP arranged for a Social Services person to come to my house and help me fill the AA Form in - what a nightmare - it took over 2 hours and then (even though the Form was supplied "on line") there was NO PLACE on the form to send it to them ON LINE - so it was fortunate that I did have a Printer, and between us, the Social Services worker and myself managed to print it all out - THERE WERE 33 (thirty three) long pages, which all had to be posted to them. I did not have a big A4 envelope, so the Social worker took it with her and said she would post it for me. I can only hope that she did this - I have no way of finding out if this was all done correctly. I now wait in trepidation to see if it has gone through correctly. It is now well over a month ago ..... no word yet if I have been accepted for Attendance Allowance.

Bilboben Sat 04-Oct-25 14:08:33

Well done for giving up the demon drink. I wish you well in your recovery.

cheneslieges132 Sat 04-Oct-25 14:22:59

My GP arranged for a Social Services person to come to my house and help me fill the AA Form in - what a nightmare - it took over 2 hours and then (even though the Form was supplied "on line") there was NO PLACE on the form to send it to them ON LINE - so it was fortunate that I did have a Printer, and between us, the Social Services worker and myself managed to print it all out - THERE WERE 33 (thirty three) long pages, which all had to be posted to them. I did not have a big A4 envelope, so the Social worker took it with her and said she would post it for me. I can only hope that she did this - I have no way of finding out if this was all done correctly. I now wait in trepidation to see if it has gone through correctly. It is now well over a month ago ..... no word yet if I have been accepted for Attendance Allowance.

Netherbyg84 Sat 04-Oct-25 14:32:48

I too used a paper copy. What I think helps a lot is if you have a letter from a medical practitioner of some kind who will confirm you are being honest in the information you provide.
Somebody like an O.T, Physio, GP, hospital doctor, would be ideal. Then you can paper clip the letter onto the appliction.
It's a lifetime award - there's no checking up process once you get it.

GolferGrandma Sat 04-Oct-25 14:44:16

My Oncologist nurses made the original application on my behalf, (also submitted Blue Badge application) but hearing nothing for a few weeks when I phoned to check any progress I was told I had to submit the claim myself, but they had filled in all the medical details and all I needed was to quote SR1 on the form. I did it on line and a few weeks later found money had been credited in my bank account. The letter confirming the amount etc. followed a week or so later.
Yes it is quite long but I can’t remember a time limit.

Astitchintime Sat 04-Oct-25 14:46:28

Netherbyg84

I too used a paper copy. What I think helps a lot is if you have a letter from a medical practitioner of some kind who will confirm you are being honest in the information you provide.
Somebody like an O.T, Physio, GP, hospital doctor, would be ideal. Then you can paper clip the letter onto the appliction.
It's a lifetime award - there's no checking up process once you get it.

Not according to the DWP Netherby………..Attendance Allowance is NOT a lifetime award.

Donatia Sat 04-Oct-25 15:07:25

We have a Care Shop in Selsey and they did it for me. Wondered if Citizens Advice could help you.

MollyNew Sat 04-Oct-25 15:20:45

I requested the paper form. I found it pretty straighforward to complete. I didn't need to provide information from dad's GP, as he gave permission for them to contact the GP direct.

Just make sure you have a cup of tea and a biscuit with you to keep you focused while you fill it in.

AllyS2429 Sat 04-Oct-25 15:51:11

Hello Cherrytree59, hope you can see this message. I completed the AA application for my elderly Dad online and if memory serves you can save your progress while applying (the gov.uk forms do give you that option). However you can also get a paper form from the appropriate department of DWP I think, which you may find easier. Of note which is imperative is that you have dates of any hospital departments and appointments and doctors and past medical history (available from your GP to help with the application- the more the better. If you need help filling out the form you may find Citizen’s Advice or Age UK can help out. Best of luck