I would consider getting in touch with your MP.
My granddaughter had problems during Covid, not getting invitations to be vaccinated due to problems with her ID ( NINO / NHS number). It turned out that her ID had been mixed up with someone else with the same name. The MP sorted it for her, after she had been going round in circles.
I think it is important that you get this sorted. Ok, it won’t make a difference to your WFA but may affect your pension in future.
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