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DWP again

(38 Posts)
dollydaydream68 Mon 27-Oct-25 08:45:07

Morning all.
I know I've probably asked this last year regarding winter fuel allowance.

I never receive letters from DWP. I've tried to get in touch to no success. Last time told me to go to change if circumstances. I've had the same address for over 40 years!
Any way DH had letter saying as he live alone he will get £200.
Should we try to phone again or keep it to one side for future repayment.
It's really upsetting me as I have other family issues going on at present.
Any how I just wanted to know am I the only one who never gets any communication?
Thanks for reading

Cabbie21 Tue 28-Oct-25 14:56:03

I would consider getting in touch with your MP.
My granddaughter had problems during Covid, not getting invitations to be vaccinated due to problems with her ID ( NINO / NHS number). It turned out that her ID had been mixed up with someone else with the same name. The MP sorted it for her, after she had been going round in circles.

I think it is important that you get this sorted. Ok, it won’t make a difference to your WFA but may affect your pension in future.

dollydaydream68 Tue 28-Oct-25 15:13:47

Thanks loopyloo..
I phoned last year and yes they have all my information and I'm getting my pension. They even told me over the phone what my increase would be and confirmed my identity when they spoke to me.
Will phone this year again
All they said was phone change of circumstances but they obviously have all my information as they used it for data protection last time before they would speak to me

LadyBridgerton Tue 28-Oct-25 16:54:07

I can't understand why the departments can't liaise to save money! I received the letter saying I would get £200 but it would be clawed back if necessary. They know through taxation our incomes, surely it should be possible to search the income tax files and find who qualifies and who doesn't. They sent me a letter, money, they will claw it back, money! Totally unnecessary.

PaynesGrey Tue 28-Oct-25 17:00:12

DWP and HMRC do communicate as it's DWP who tell HMRC what SP is due for the year.

People did have the option to opt out of receiving WFP this year if they knew their individual income would exceed £35,000 and they would have to pay it back.

The time to opt out for this year has now passed as the computers will be rolling to pay the first tranche of payments next month.

FranP Tue 28-Oct-25 18:13:04

DH has a letter re £100, but I have had nothing. We are the same age

4allweknow Tue 28-Oct-25 20:19:49

Paynesgray I'm with you on the unfair income level attached to WFP.
I have two friends who have taken great pleasure in telling me their total income (ie a couple) is £59K and £62k so both will get allowance. I am £122 over the £35k level so I am exempt. I applied to opt out of receiving the allowance. Was advised I'd receive confirmation but to date no communication from DWP.

Jane43 Tue 28-Oct-25 20:27:50

We have both had a letter about the winter fuel payment and we also get a letter every year stating how much the state pension increase will be in April. A few years ago, before COVID, we were both paid the maximum amount of winter fuel allowance, I called them and they said their records said we were divorced and living separately yet we both had letters using the same address. They said they would claw it back through our pensions which was fine by us but they never did.

Oldbutstilluseful Tue 28-Oct-25 21:10:28

DollyDD, please phone and check DWP has your correct address. Ridiculous though it sounds, during Covid when staff were working from home, someone made a serious error when they ‘moved’ me from England to Wales where apparently I stayed for a couple of years. All pensions and tax post was sent there. It took the intervention of my MP to sort it out. So, please don’t assume ‘they’ know where you live. It came under change of circumstances, even though I hadn’t moved.

62Granny Tue 28-Oct-25 21:21:26

I have had a letter stating I am to receive £100. I am 67, DH 70 hasn't had a letter yet. So it isn't one letter per household it will be one each like it used to be.

rafichagran Tue 28-Oct-25 21:46:04

It is not one letter per household, both my partner and I got individual letters stating what we would recieve, £100 each.
You need to put this in writing, recorded delivery.

dollydaydream68 Tue 11-Nov-25 15:41:59

An update! DH ,phoned re WFA , it would seem they had the wrong post code for me and so we weren't linked.
No idea how etc. Anyway their system updated so now instead of getting £200 each it's between us as it should be.
Good job we phoned, sorted . Had to phone DWP to change post code. According to them it was changed in 2022 by the computer. Could be directions from HMRC. Don't know how, been at same address for over 40 years.
It's sooo frustrating

Cabbie21 Tue 11-Nov-25 16:03:39

Well done for persevering and getting it sorted.