Cutting it fine. Disappointed with slow customer service.

CUT not cur

Cur and paste a photo of the zoo from their website and add your own text to make a certificate. That’s what I do for a friend that I buy a ballet ticket for.

Thanks, keepcalmandcavachon. I'm adopting your great idea,and great name, calmly, pens, pritt stick and crayons at the ready. (though I'm not highly creative!)

So I phoned the Head Office again on Dec 18th to be told it had been sent 1st class that very day! (Hmmm).
Still not arrived today , Dec 22nd, so I phoned again.
The incompetent fools had sent it to the wrong address, ie my DGS, despite it saying in huge red letters on the form (filled in by a member of their staff),NOT to be sent to the member cardholderbut to MY address.

So now I have to wonder whether DGS's family has even received it without somehow spoiling the surprise.
Grrrrrrr. 🦁 🐅 🐯 (plenty of them at the zoo to get growling!)

Oh MartavTaurus, how annoying. I would try to 'craft' a little certificate or a scroll decorated with zoo animals( drawn free hand cartoon style or cut out pictures) then rolled up and tied up with a red velvet ribbon. They will still be excited at the thought of the adventure, don't worry!

Could they email you the voucher instead?

Can’t they email them to you?

That is disappointing. Same thing happened to us with a National Trust family membership. We had our family get together last Saturday and the gift hadn't arrived in time. We made up a little voucher and put it in a card, telling them what the gift was. But hopefully you will still get the voucher in time. If it doesn't come tomorrow, I would give them another call. There will still be post on Friday, Saturday and Monday...?

The postal service in our area is in a dire situation, people are waiting weeks for letters - important ones at that, and seemingly they’re making parcel deliveries a priority over letters due to staff shortages.