AO or alternative civilised white goods supplier

I found Marks Electric to be very good. Low prices, plenty of choice and brilliant delivery guys. I was kept informed the whole time. I would certainly use again and recommend. Have a look.

Sago

The best white goods suppliers are your nearest Euronics shop.
They have bulk buying power and are no more expensive than the online retailers.
Euronics are all independent retailers and offer a more bespoke service.

I havent had problems with AO, but had HUGE problems with a TV that didnt work with Currys ordered online.

So I took myself round the corner to the local Euronics and they are wonderful, personal service, nice people, chatty, pop round if a problem so another strong recommendation here.

Probably not available after closing on Saturdays until Monday morning, however?

Had huge problems with AO after a strimmer packed up, they insisted that I went tothe manufacturer, not true as my contract was with them. Managed to sort it in the end, however swore that I would never use them again, and never have.

My daughter bought a washing machine and dryer from AO and paid for installation (a separate charge for each machine done in one visit). The man was there for 20 minutes or so, and left without testing them. My daughter put a load of washing in, and the utility room was flooded. The water pipe needed some sort of sealant that hadn't been used.

The installation chap came back to make that diagnosis, and my daughter had to go to Screwfix for the sealant and fit it herself. Easy money for AO.

We have a white goods supplier nearby. It is a family concern that's been doing for decades, and I really hope the next generation takes over when 'the old man' retires. They deliver on the same day if the item is in stock, fit it, take the old one away, and salvage what they can for parts, as they also do repairs. I would miss them if they closed.

I always use Curry's on line sales. They will fit appliances and recycle old ones for a small fee. I have never had any complaint. I think they will price-match other companies too.

All of my white goods were bought from Euronics and they price match with Currys but the Euronics service is superior. The owner of my local Euronics is very helpful, as are his delivery drivers.

I prefer to see what I am buying, rather than buy online from Amazon.

ferry23

Another vote for Euronics. The initial outlay may be a little more expensive, but there is often no delivery charge, and apart from a freezer, they' ve never charged me to take away old appliance.

They are also one of the very few Blomberg stockists - all my white goods are now Blomberg - efficient, reasonably priced and in my experience have a very long life.

Blomberg is under the Beko umbrella, made in Turkiye. We have a Beko fridge/freezer which is fine but not the best we have had - Im going to check out Blomberg, thanks.

It’s a minefield out there.

I don’t think modern appliances are anything like as durable
as their elderly counterparts.
Even our 7 years old Miele washing machine still going strong, with excellent results, we were advised to keep, as new ones are no longer made in Germany! and of inferior metal so not as heavy or robust,
a long way from my Mum’s ACME square tall washer with an agitator and a fold down adjustable wringer.
Washdays it was my job to catch the hot flattened washing as Mum gave that handle a vigorous spin.

Such hard work but not as laboured and dangerous as my Nan’s with her ‘copper’ heating, boiling nappies and pristine linen tablecloths.
Bedding, heavy linen sheets went to the Chinese laundry nearby, with grandad’s shirts and collars, picked up days later, snowy white for shillings.

I have this morning spoken to Jonathon at AO technical support who attempted to phone Electra, only open Monday
to Friday, 9-5, when everyone knows that appliances die at the weekend.
I was sure it was something simple I was doing or not doing, I loaded the salt container as instructions, always the same result, machine starts, light moves down to the middle showing wash in progress, machine stops.

The booklet is printed in pale type as though the ink was running out and how do the printers make the words so tiny

thank you for all helpful suggestions

I had never heard of Euronics, so looked them up - the nearest store is Bicester which at 20+ miles away but I will explore this option for future reference as we are hoping to move in the Spring, new white goods

As a family over 20+ years we have used AO for everything, four different households now, with no problems from machines, delivery next day, after sales service never required, apart from extra insurance which we have never had, pushy as they are on commission.

They are an amazing company, built from nothing, with a fridge recycling plant in Telford and great reviews on Trustpilot.
Now we wait.

Hope everyone is warm as can be, with food and light.

It is a dull skied windless day out here in Oxfordshire.

I found AO to be good. They delivered and fitted my dishwasher and did the first cleaning cycle. I was lucky because the day after delivery we went into lockdown for covid.

We’ve not had issues with AO, historically there has been no trouble getting through to them and we’ve found the staff helpful and considerate. I’m so sorry you’re having this experience sores. Their customer service seems to have gone downhill.

We were deterred from using our local Euronincs store by a very pushy and almost aggressive salesman. Now we use a local, totally independent supplier with polite, helpful staff who also handle repairs. A little more expensive but we think worth every penny.

Hope your dishwasher can be persuaded to release its contents soon sores, I’d be climbing the walls I think.

Yes, the new electrical shop here is part of the Euronics co-operative.

Curry's have always seemed quite good but I've never heard of Euronics, must investigate. A local independent shop has just opened, perhaps they are part of the franchise.
Never used AO either. Thanks for the warning and I hope you get it sorted asap, SORES.

We've had problems with items from JL and their after-sales service because I think they use outside contractors.

I agree about Euronics they are our best local store although I haven’t had any problem with AO in the past.

Another vote for Euronics. The initial outlay may be a little more expensive, but there is often no delivery charge, and apart from a freezer, they' ve never charged me to take away old appliance.

They are also one of the very few Blomberg stockists - all my white goods are now Blomberg - efficient, reasonably priced and in my experience have a very long life.

I've never had a problem with Curry's. Last year I bought a new oven and a washing machine. Curry's delivered both and with a small extra charge they installed them and took the old appliances away for recycling.

Speak as you find but AO nearly burned DD1’s house down. They’d connected her dishwasher, it caught fire, then they attempted to blame the installation, until they realised it was them. Even then, a very unsatisfactory outcome.
As for Curry’s, they sold my S-in-L a fridge/freezer, took her money in September, then said the non-delivery was not their problem, blaming the ‘distribution centre’. Apparently the model she’d bought was no longer available, but no-one told her, She eventually took delivery of a similar model the Friday before Christmas.

Can you google the model and teething problems?

we have successfully used AO for the last 20 years which is why this is so baffling

loopyloo

Have you checked the filter?
Is it giving an error code?
Perhaps you could ring the manufacturer? Or look up their site?

12 hours old ?

I have used Euronics in the past. Being local independent businesses the service is good, but definitely not the cheapest.
I also had issues with them as they recommended Beko and twice the product broke down soon after the end of guarantee.

I find Curry's is good on price and fast delivery, though maybe not the best if there is a problem.

I now luckily have a local independent shop which is both cheap and has good service.

I bought my Bosch fridge freezer from Euronics about 12/13 years ago and was very impressed with their service and delivery. I would definitely use them again if I needed to replace any item.

butterandjam

Sago

The best white goods suppliers are your nearest Euronics shop.
They have bulk buying power and are no more expensive than the online retailers.
Euronics are all independent retailers and offer a more bespoke service.

I agree.

I agree too. Our nearest Euronics retailer sourced, delivered and installed a new double oven for me on Christmas Eve when my old one packed up 3 days before Xmas.
They arrived when they promised, took the old one away and were lovely.

butterandjam

Sago

The best white goods suppliers are your nearest Euronics shop.
They have bulk buying power and are no more expensive than the online retailers.
Euronics are all independent retailers and offer a more bespoke service.

I agree.

Agree also.

Appliance City not Warehouse

We haven't had a problem with AO nor JL but we usually use a company near here called Appliance Warehouse who are very good. They are online too.