I dealt with a lot of these things on my mum's behalf following my dad's death.
The only one that I remember as being a complete headache was the transferring of the energy bill into my mum's name.
It started out well enough, when I rang the company while my mum was present, and she gave her authorization for me to act for her both then and in the future.
I spoke to a very helpful and friendly person and it was all going to be so easy, with everything in the hands of their dedicated bereavement team.
That was until I realized some weeks later that that the operative hadn't taken down my email address correctly, so I wasn't receiving any of their communications regarding sending death certificate etc
.
Should have been simple to rectify, right?
But no. My emails to the bereavement department asking them to check the email address they were using went unanswered.
I tried phoning but the person at the other end refused point blank to put me through to the bereavement department, or anyone else, because I wasn't the account holder. Er no, that would have been difficult as he was dead! But there was no reasoning with this person, who said there was no record of my authorization to deal with the account.
It went on like that for many weeks, and to be honest I can no longer remember how I finally sorted it. It was probably when one of my increasingly angry emails direct to the bereavement department (who did have me down as authorised,) was finally read and responded to.
Thank goodness it was only one of the utilities, and we at least knew that the gas and elctricity would continue to flow as long as my mum kept paying the bills!