Harassment from care home manageress

To remove CHC from your husband there must have been a review of his needs, this should have been followed up with a plan as to who is going to pay his fees, this is likely to be Social Services with a contribution from your husband according to his means. Chase up social services for a financial assessment and once completed get Care Home Manager to chase SS for the backlog of fees, and then ask Social.Services to help you sort out his payments. If he is able to look after his own finances he will need to set up a direct debit or pay the home in cash or cheque whichever he prefers.
Tell the Care Home Manager that your husband needs a full financial assessment to review his contribution and until this is complete he cannot be expected to pay full fees. Press for an immediate financial assessment to get this sorted. Good luck

Ktsmum

To remove CHC from your husband there must have been a review of his needs, this should have been followed up with a plan as to who is going to pay his fees, this is likely to be Social Services with a contribution from your husband according to his means. Chase up social services for a financial assessment and once completed get Care Home Manager to chase SS for the backlog of fees, and then ask Social.Services to help you sort out his payments. If he is able to look after his own finances he will need to set up a direct debit or pay the home in cash or cheque whichever he prefers.
Tell the Care Home Manager that your husband needs a full financial assessment to review his contribution and until this is complete he cannot be expected to pay full fees. Press for an immediate financial assessment to get this sorted. Good luck

We've been through the CHC process and it is a lottery. He may have had a reassessment but that doesn't mean it is right. They will do anything not to pay and apply the rules illegally at times. It might be worth getting a legal opinion.

eazybee

Take out a power of Attorney; a solicitor will come to the Care Home, as happened with my father. Of course she is harassing you; she has costs to meet.

You cant do POA unless your husband is judged capable of that decision. If he isnt the Court of protection can appoint deputy to manage affairs which could be you if deemed suitable 💐

Get on Facebook and contact the people on this page. Set up during Covid. A life line for me and others.

www.facebook.com/groups/RightsforResidents/?ref=share

Thank you dilemna !

Hello Mary doll
I understand that , it may not be her fault , she may be under pressure herself but you should see the tone of her emails and you should hear the tone of voice on the phone
Nobody should be allowed to harass people like that
I have also asked to meet the owners but that’s been refused

Allira
Care home owners are the richest people in the land
This has been documented and is a true scandal

Notjustaprettyface

Hello Mary doll
I understand that , it may not be her fault , she may be under pressure herself but you should see the tone of her emails and you should hear the tone of voice on the phone
Nobody should be allowed to harass people like that
I have also asked to meet the owners but that’s been refused

I suspect she may be getting a very hard time from the owners and she will probably be worried abour her job.

However, it doesn't excuse nasty emails. I hope you get it sorted out soon. It must be taking its toll on your own health.
Are Social Services not supporting you? When my mother was unable to return home from hospital and needed to go into a nursing home, I found them very supportive.
My problem was finding a nursing home, rather than a care home.

I suggest you have a meeting with the manager and take someone with you.

I don't expect the owners are involved in the day to day running of the home. If you still want to contact them directly I expect you could get an address from Companies House as it's likely to be registered elsewhere.

Hello everyone
An update for you
Social worker was on holiday until yesterday , she has contacted me and SS are going to pay the bill until I get POA or court of protection sorted
POA application has been acknowledged but not sure will get it because husbands capacity fluctuates
It all takes time and yes it is taking a heavy toll on my health
I can’t talk to the manageress , she intimidates me and is not approachable at all
When payment is sorted I will probably move my husband to another care home
The fees are exorbitant and I am surprised so many of you ´ accept’ it
It doesn’t have to be like this , in many European countries , care fees are half the price
I am hopefully sending off appeal against chc decision today and then will have to wait and see
In the meantime, the social worker has promised me that the manageress will be off my back for a while at least
Nobody should be allowed to harass people and if she does it again , I have been advised to go to the police
Thanks for all your help

The fees are exorbitant and I am surprised so many of you ´ accept’ it

I don't find the fees acceptable Notjustaprettyface
My relative was paying more than that, the care/nursing home was nothing special in the way of decor or facilities but the care was good.

Notjustaprettyface, you must consult a solicitor and take control of the finances concerning your husband and sort out the contribution you are expected to make. Social Services , and also the Nursing Home staff, were supportive of me when I was attempting to sort out my parents 'affairs.

DH and I sorted medical and financial POA years ago, when I became very ill, to pre-empt situations like this.
It wasn't cheap, but worth the peace of mind.

Notjustaprettyface, it isn't a case of acceptance, it is a case of needs must. Believe me, if we had a choice we wouldn't want to pay the amount we do...part of our costs are to subsidise the people who can't afford to pay!

The manager of the care home is running a business not a charity.
I would have thought it a basic duty of a wife to see that her husband has a power of attorney in place with some responsible person.

There is good advice from other posters as to how to get a power of attorney set up. See especially Luckygirl, above.

I don’t think going to the police about a debt owed by the care of your dh will get anyone very far. There is a debt which needs to be paid, and moving him will probably not save any money.
Best sort the problem out, but pay you must. I hope you get the help you need.

icanhandthemback

*Notjustaprettyface*, it isn't a case of acceptance, it is a case of needs must. Believe me, if we had a choice we wouldn't want to pay the amount we do...part of our costs are to subsidise the people who can't afford to pay!

I found that out when temporarily shunted into a 'care' home during Covid: in conversation (of sorts) with another of the inmates she told me airily "I like being here - it's all free."
I had property so Social Services set my portion of the fees at £1100 per week. That was when I discovered that self-funders help to pay for the "free" residents.
Mmmmmmm..........

Quote mae13 Fri 13-Sep-24 15:39:35
icanhandthemback
Notjustaprettyface, it isn't a case of acceptance, it is a case of needs must. Believe me, if we had a choice we wouldn't want to pay the amount we do...part of our costs are to subsidise the people who can't afford to pay!
I found that out when temporarily shunted into a 'care' home during Covid: in conversation (of sorts) with another of the inmates she told me airily "I like being here - it's all free."
I had property so Social Services set my portion of the fees at £1100 per week. That was when I discovered that self-funders help to pay for the "free" residents.
Mmmmmmm..........

I live in a Nursing Home, I am a resident not an inmate

I really can't believe that self funding residents pay for those who aren't sef funding but I don't know anything much about it all.

I've certainly never seen funds moved from one residents account's to another's, for anything.

The execs pay themselves handsomely, with huge bonuses added, shareholders get dividends, they all get rich, and little is reinvested to improve these vital public services which benefit us all

Many care homes (so called) are corrupt money machines owned by Hedge Funds and similar institutions. Their sole purpose is to generate wealth for their greedy share holders.

The only way to get a relative to stay after her 6 weeks “free” stay was to tell her it was all free , sadly she had to move anyway , and her bank balance is going south at an alarming rate

MissAdventure

I really can't believe that self funding residents pay for those who aren't sef funding but I don't know anything much about it all.

I've certainly never seen funds moved from one residents account's to another's, for anything.

It's not a case of moving money from one resident's account to another's, it's that self funders are charged a higher price to compensate for the lower price the LA pays. At least that's what I understood. So one is paying more than their fair share to compensate for the one for whom the LA pays less.

Oh, I see. That's the easiest explanation I've heard, which is probably why I understand it

Up to 40 percent more, so Google says!!

Inmate is an awful thing to call people in care homes, by the way.
I presume it was tongue in cheek, but still...