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Care & carers

Social services and financial errors

(34 Posts)
ronib Tue 31-Mar-26 13:51:40

Has anyone received compensation for mistakes made by Social Services when assessing payments for care at home? My 90 year old friend has 2 carers four times daily and is completely chair bound. Her payment for care did not take into account the obvious fact that she had to buy in cleaning, gardening etc, hair washing, extra fuel costs, incontinence pants etc which are all related to her disability.
To add insult to injury, a neighbour was the contact for Social Services and as PoA, I had not been consulted. My annoyance is compounded by the fact that I believe my friend was not given allowances for her disability. I first wrote to Herts social services on the 16 March and am beginning to experience some frustration! Any suggestions please?

Casdon Fri 03-Apr-26 20:27:30

ronib

Pull up pants seem to be the preferred product for some reason…. And the NHS won’t pay for them.

We have discussed that before ronib, unfortunately the NHS cannot meet the personal preference of every individual user of continence products for financial and logistics reasons, but they do supply a universal, adequate product. If people want to use something else they have to pay themselves, as my mum does. I don’t think I would be possible to get that additional cost funded through any other route.

ronib Fri 03-Apr-26 20:47:50

Yes I know Casdon - I was trying to demonstrate how little £1k a month will stretch … I am totally convinced that the initial financial contribution is wrong. I shall have to wait and see what the senior caseworker suggests.

B9exchange Fri 03-Apr-26 21:31:54

If you can, try and make contact with the Social Prescriber in your GP practice, they are very good at getting on your case and chasing up Social Services. And do be aware that if your social worker is not pulling his/her weight, that you can always ask for a different one?

Graceless Sun 05-Apr-26 21:46:03

Could your neighbour be eligible for NHS Continuing Care, which is free?

ronib Sun 05-Apr-26 22:31:58

I think there needs to be a nursing component for NHS continuing care as opposed to a social need. But it is a nursing need to prevent falls so maybe my friend will qualify. It’s worth following up.

appletree21 Wed 08-Apr-26 19:34:21

Casdon

ronib

Pull up pants seem to be the preferred product for some reason…. And the NHS won’t pay for them.

We have discussed that before ronib, unfortunately the NHS cannot meet the personal preference of every individual user of continence products for financial and logistics reasons, but they do supply a universal, adequate product. If people want to use something else they have to pay themselves, as my mum does. I don’t think I would be possible to get that additional cost funded through any other route.

I looked after my mum for ten years. (Alzheimer's) and always bought tena lady pads and pants for her. The NHS ones were not comfortable for her and the pads came with net knickers which cut her blood supply off ! I don't think that I have ever heard of money being given for cleaning and gardening etc.

ronib Wed 08-Apr-26 21:13:16

If an assessment is made for care at home using paid carers, then my understanding is that payments for cleaning and gardening are deducted from the assessed amount!! Or should be.
If an individual needs 4 x 2 carers a day, then it’s highly unlikely that cleaning and gardening is going to be done by them…..
As for incontinence pants - words fail me.

B9exchange Wed 08-Apr-26 23:16:14

The amount we pay for care does not reach the amount SS think we can afford to pay, so deducting tiny amounts from it for stairlift rental and cleaning does not help!