A company that puts all these particular questions on an interview form clearly have no HR department or a monumentally incompetent one.
Normally these types of questions are accompanied by a list of key competences required for the position and the questions would be tightly tied to these competences within the parameters of the skills the job requires.
However here are some tips
Q1 Career advancement; she should make a reference to her studies for her Open University degree. Doing an OU degree requires determination, sacrifice (of time, socialising, cost). Interest in the work on offer. How much she enjoys her current job and her desire to make progress.
Q2 The qualities that made her decide to do, then stick to her studies to complete her OU course apply here as well. Determination, application, time management (to get modules finished in time) attention to detail (making her assignments match all the nit picking criteria required for OU course submissions
Q3 Flog that OU degree again
Q4 Most people have experienced good or bad service at sometime so this should be relatively easy. Choose the occasion and analyse action by action why the service was so good/bad
Q5 This is all about time management. Once again trot out the OU degree, planning and submitting course work, how you fitted this in with work commitments. Does she have domestic responsibilities. This question is all about whether you can manage your time and prioritise activities and not promise more than you can deliver.
Q6 Out comes the OU degree again. Your daughter must have had a few problems along the way. Describe how you dealt with them and then extract qualities from them. Here is a real example from my daughter. She had a bad road accident and was in hospital and had multiple operations and returned home very unwell. She informed the OU within a couple of days to arrange extensions to her submission dates. She arranged for me to bring her laptop and course work into hospital and she worked on her coursework in tiny bites.
The lessons learnt: Accidents happen but if you are up to date with your work and let people know of any difficulties immediately problems can e dealt with. Sometimes even though life is difficult you have to grit your teeth and keep going. All these are things an employer will be looking for
Q7 Does your work bring you in to contact with different people? How about any social or volunteering activities. Do you chat to someone on the bus/train/walk to work who comes from a different background to yours? Think of any area in your life where you meet people and then analyse it to see if you can get an answer to this question.
Q8 Think of a piece of modern technology; 3G phone, ipad, learning to drive and explain how quickly you learnt to operate it.
Q9 You are probably a member of a team at work, your work colleagues would count as a team. What do you do to make sure that you help your department/section do its work effectively. And why? possible answers are being aware of other peoples deadlines,or knowing when someone could need a bit of help or support
Hope that helps, but I would still sack the person who put all these questions on the application form.