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(14 Posts)
Movedalot Fri 14-Jun-13 13:16:48

For all Who Work With Rude Customers, isn't it a shame WE can't actually do this!

An award should go to the Virgin Airlines desk attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.

A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was re-booking a long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said,
"I HAVE to be on this flight and it HAS to be FIRST CLASS".

The attendant replied, "I'm sorry, sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out.."

The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear,"DO YOU HAVE ANY IDEA WHO I AM?"

Without hesitating, the attendant smiled and grabbed her public address microphone:"May I have your attention please, may I have your attention please," she began - her voice heard clearly throughout the terminal.

"We have a passenger here at Desk 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Desk 14."

With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said,"F... You!"

Without flinching, she smiled and said, (I love this bit) "I'm sorry, sir, but you'll have to get in line for that too.."

nanaej Fri 14-Jun-13 13:20:26

have heard that joke before.. it always makes me laugh!

sussexpoet Fri 14-Jun-13 13:23:34

Oh how lovely!
When my youngest daughter, then aged about 18, was working as a receptionist she often came home crying at the way some clients talked to her over the phone - of course she was not allowed to retaliate in kind on pain of losing her job. I taught her a very rude Yiddish phrase and told her to say it in her sweetest voice when concluding a call from one of these people. She did this ever afterwards!

nanaej Fri 14-Jun-13 14:00:02

As a teacher I always wanted to be able to be more straightforward with those parents who believed their children were always
right
perfect
a genius
always the victim

when in fact they were usually delightful but ordinary and mischievous children who sometimes behaved badly &/or did not have the skills the parents wanted them to have!

But you always had to bite your tongue and phrase everything very thoughtfully so
He's a little bugger who hits anyone who gets in his way= At this stage in his development he has not yet learned to inhibit his first response and often upsets other children.wink

Movedalot Fri 14-Jun-13 14:08:09

nanaej one of DS3's teachers apologised to me for thinking my child was arrogant. I didn't know what she was talking about as he hadn't told me what happened. She went on to say how lovely he was and that she had mistaken his confidence for arrogance. She was really sorry and quite upset about it. She ended up become Principal.

nanaej Fri 14-Jun-13 14:15:25

Most parents are very realistic about their kids but some! They cannot believe their child could ever be in the wrong or tell a fib!

I once had to deal with a situation of a child who regularly accused supply teachers of hitting him. Of course you have to take the accusation seriously ...but the time it wastes.. and his mum was firmly of the belief he would never lie. When it happened a third time (3 different supply teachers) I did manage to persuade her it was odd that it was always her child that was allegedly hit! Funnily enough once she doubted him he never made another accusation.

ElliMary Fri 14-Jun-13 19:37:35

i remember a parents evening when i was about 14. the teacher approached my mother nervously and admitted that she sometimes did not know how to deal with me. Not wanting to say that i behaved badly.

My mother - a down to earth Yorkshire woman replied. I don't know what to do with her either! After that they had a long talk about me. I wish more parents were realistic. It did me no harm that my mother didn't stick up for me as I knew the teacher was right. I had been enjoying being rude to everybody.

Mishap Fri 14-Jun-13 19:43:19

Love that airport joke!

And your tactful remark to parents of difficult child nanaej.

It can be hard on the other side of the parents' evening desk too - how many teachers told me that one of my DDs was "very quiet"? - I lost count. She was perfectly happy both at home and at school, but just a very self-contained person - as indeed she still is. I used to tell the teacher that I appreciated his/her concern but that we were not worried about it and that she should not be either.

MiceElf Fri 14-Jun-13 19:51:34

That's interesting, I remember at a parents' evening, Mr Geography telling us that DD needed to contribute more in lessons, she was very quiet. Then Mr History telling us that she was very assertive and had decided opinions and to progress even further she needed to be absolutely sure of her evidence base.
Now where could that have come from, I wonder?

FlicketyB Sat 15-Jun-13 10:30:27

DD changed schools at the age of 9, like every good parent I attended parent's evening and talked to her teachers. In her second year at the school I was aware of some constraint when teachers spoke to me but could never get past it. I had no illusions about DD. I knew should could be a problem, not deliberately, but just in possession of an over fertile imagination and an overactive voice. We suffered from these at home as well, despite our efforts to control these tendencies.

In her final report her teacher wrote: 'After a year of difficult and awkward behaviour in the last 6 weeks she has shown us just how well behaved she can be when she feels like it'. Why she couldn't have said something to me I do not know. I am not sure DD would have responded to anything I would have said to her but I an sure the teacher would have felt better and I could possibly handed over a few hints and tips.

Movedalot Sat 15-Jun-13 10:35:47

I love the way this thread has lost itself, especially without anyone having a go at anyone else. smile

Like most parents we had mixed experiences with teachers, one loved DS1 and spoilt him then hated DS2 and seemed to pick on him. Another was great and we felt able to tell her that the Artic ocean on her map was miss-spelled.

When a child who has done well at school suddenly comes half way down the class at the end of the year and then next year comes top, is it the child at fault or the teacher? Or is it simply the chemistry?

FlicketyB Sun 16-Jun-13 13:50:44

I think it is chemistry. I was always very good at English until we had a new teacher who was a 'Miss Brodie' like person. Many of my friends liked her and she was a good teacher, but her sarcasm 'froze' me and my work deteriorated.

The net year I moved back into a class with my previous English teacher who took me through O and A level English and, once again, I was one of the front runners.

Movedalot Sun 16-Jun-13 15:04:24

Yes, Flick you have reminded me of a biology teacher I had forgotten about.

inthefields Sun 16-Jun-13 15:37:06

" He's a little bugger who hits anyone who gets in his way= At this stage in his development he has not yet learned to inhibit his first response and often upsets other children "
Loved this one nanaej ...reminded me of an old favourite:
He is very creative = does anything other than what you've asked him to do