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Oak Furniture Land - never again!

(30 Posts)
KatyK Sun 02-Oct-16 18:26:05

Yes. We bought a dining table and chairs and a dresser from them a few years ago. The service was great. A large flower arrangement tipped over on the table during the night and when we got up in the morning and found it the table was damaged by the water. They came out and sorted it for us free of charge.

Cherrytree59 Sun 02-Oct-16 16:52:24

Yes both my sister and I have used them. With out any problems
I had the free wax and mirror with the dining room suit.
Although I'm sure both just a freebie gimmick and the cost of both added in to the furniture price.
Always buy in the sale, which seem to be a regular occurrence

Purpledaffodil Sun 02-Oct-16 16:47:12

Unbalanced again sorry, because DS ordered dining chairs and table from them and it took 4 changes of chair before he got a set which didn't have screws/nails poking up in the seat.
We use Cotswold, great service and good quality, so far and we've had quite a few pieces from them.

mcem Sun 02-Oct-16 16:41:14

Yes and am very happy.
3 years ago I was served by a very pleasant young man with no pressure at all. Don't remember lots of paperwork so it can't have been too bad.
I have tv unit, coffee table, nest of tables and small drawer unit. All heavy solid well-made and still look very good thanks to the free wax.
My sister has just ordered her new furniture there and was pleased to hear that her purchase entitled her to a free and very attractive mirror.
An additional free gift was for me the large sturdy delivery box which was easily converted to a playhouse and provided bours of fun for the DCs.
Sorry you had all the hassle but felt I had to redress the balance.

Luckygirl Sun 02-Oct-16 16:25:22

There is a branch of this in our local town now - they also sell online. I went in to the local branch this morning to buy a mirror - it was half price - that was what attracted me.

I chose one and the salesman said that I would get a free pot of their special wax with it and that if it ever cracked it would be replaced with no quibble - fine thought I.

I sit down by his computer terminal and after a bit of clicking and clacking an invoice appeared on the screen with an extra £29.99 on it - he was about to print it when I asked him what this was. Oh - that is for the no quibble guarantee that it will be replaced if it cracks and for the "free" wax. Hmm.

Well - thanks for that but I just want a mirror - end of. He didn't like it but he duly removed this item from the invoice.

He then presented me with 4 sheets of paper that needed signing: 2 copies of 2 forms accepting their terms and conditions and another agreeing that the item would arrive packed and we would have to unpack it. I duly signed - it is a nice mirror and very reasonably priced.

I then returned home where I found TWENTY emails from oakfurnitureland confirming the order and outlining the terms and conditions again.

I both rang the local store and complained and sent a message of complaint to their customer service, also making it clear that I would not be shopping with them again.

Anyone else used them?