Oak Furniture Land - never again!

We have just bought sideboard, chairs and dining room table with a “free” mirror. Love it! Our only problem was finding the two rugby players needed to turn the large dining room table over!
Several years ago, SiS-i- law bought various things which were damaged during delivery and were replaced. Perhaps this kind of thing caused the increase in the amount of packaging?
We have a large cardboard box castle!

Reported

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That looks like an advert to me! Nothing like the oak style furniture being discussed.

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Yes and I agree with your comments. In particular the packaging was totally excessive ( 5 black plastic sacks of polystyrene plus 2 trips to the recycling centre with cardboard) for a tall book case and a lamp table.
Instructions state that returns are not permitted if the cardboard packaging is damaged! Try removing a 6ft cardboard box without damage!!!.
I also experienced an enormous number of emails following my order.
The guarantee was added almost as a given and there is a neat trick to get you to pay for delivery by stating 'is Friday ok for you' then adding £39 for the privilege.
The furniture itself was good and appears strong - the packaging has put me off every buying from them again.

Cant stand oak furniture land - expensive and poor service.

Sorry you didn't have a good experience. I have bought a small dresser, tv unit, nest of tables and lamp table in two separate orders with no problems. I agree it's a bit of a nuisance about the packaging and it was a problem they didn't deliver on a Saturday as I was working full time at the time. ( one delivery my friend sat in my house and one I was on leave) However the store and delivery staff were pleasant and it was put in the room I wanted it to be in and the quality is good and still looks lovely so I've no complaints really. Don't remember more paperwork than any other furniture I've bought elsewhere.

Ahh - that is a very good question merlot!

SIL is coming round after work tomorrow to do it for us - but we would like to have the stuff here ready for him or he will have to make another special journey.

How on earth are you supposed to get it up on the wall without any fixings?

I actually had a nose around one of their shops today, but didn't really like what I saw

Mirror arrived. With some difficulty, as I cannot bend well, and we lifted it up in order to find any screws or other hardware about the fixing - hooray! - we found a small red plastic bag that said HARDWARE. What was in it?........a piece of paper that said we should consult our local hardware store about fixings!

Yes our dining room furniture cam from OFL about 7 years ago and still as good as new- can't fault them.

I bought three items of furniture from them when I moved earlier this year. The salesman was helpful and informative without being pushy and I am very happy with the furniture . If he had been pushy I would have left the store quickly without a purchase. Wish I had thought of the cup of tea millymouge as had to unpack the furniture mainly on my own which wasn't easy.
Sorry not everyone had a good experience with them.

Bought from them last year. Very satisfied. As to the unpacking, we were told that they would not be able to do this when they delivered. However, as they started carrying in I did, as I always do to people delivering very large items, offered them a cup of tea. This was readily accepted and whilst drinking they said they would unpack for us. All we had to do was dispose of the packing at our local recycling centre. Problem solved! We also got the "free" mirror, just what we wanted for the bedroom wall.

I agree to get a very ordinary chest of drawers I had to sign more papers than I signed to buy the house it's going in. As for overpriced wax and a "guarantee" (it's solid wood - what needs guaranteeing?) I said no to both. Can't see us buying from them again. All in all, a really unpleasant experience.

We bought our dining table and chairs, sideboard, coffee table and a bookcase from them when we moved to our current house and we are very pleased with the service and the furniture. We got a free mirror which is also lovely!

There was an item on the consumer programme with Gloria Hunniford about Oak Furniture Land. There do seem to be plenty of disgruntled customers so it is quite nice to hear that some people are happy. After the programme I made a mental note to give them a wide berth.

Yes, we got our dining room table and chairs, nest of tables and a sideboard and mirror from them about a year or so ago. We were very happy with the service and, touch wood, have had no problems with the furniture. For solid wood, I think it is pretty good value.

My dining room, bedroom, sitting room and hall have all been furnished by Oak Furniture Land and the service has been outstanding. I ordered a cabinet that arrived within a week, on the afternoon of Christmas Eve, and found there was a very slight problem with it. My call was answered promptly and I was offered a discount to keep the cabinet or, if I preferred, they would exchange it. I opted for the latter and my replacement arrived within the (Christmas!) week. My mother in law likes my furniture so much she has bought some identical pieces.

Computer desk, CD cabinet, TV unit, nest of tables, dining table and chairs, display cabinet, no problems and quite all of free polish. Shame they don't unpack

Side board, nest of tables, side table and large TV unit bought last year. No hassle, no problems. Delivered when they said - but it would have been nice if they'd unpacked and put the handles on etc. I really must re-anoint them with the nice free wax!

Strangely, Oak Furnitureland ads have appeared at the top and side of this page. Am I being spied on?!

Katyk - I think you will find that you paid for that under this £29.99 add-on.

It may have just been a new assistant there, so he did things wrongly.

Yes, used them for all sorts of furniture, ditto the Cotswolds Company, bith very good products and service.We will have to change your name Luckygirl