Do they know something I don't!

I've bought many things from Woolovers. But the quality of their things has deteriorated lately.
I think they're trying to keep their prices fairly low at the expense of poor quality wool. Which pills.

One month last year there was so many junk leaflets with my WI magazine that it wouldn't fit in my letterbox, and the magazine cover was torn when it was pushed through. I measured the depth of the junk and it was over one inch. I complained to the WI and the reply was that they would send me a replacement magazine. I pointed out that I didn't want a replacement because it would probably come with more junk! No reply to that!