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Royal Mail Redirection Grrrrrrrrr

(6 Posts)
Nonnie Wed 25-Jul-18 11:43:57

Last Friday I went online and set up RM redirection to start this Friday. Having not heard anything today I asked our postman for advice, he couldn't help but suggested I went to the sorting office to speak to a manager. Before going I checked and the credit card had not been charged.

The friendly manager at the sorting office said he knew there were problems with online redirect and suggested I went home and called them. In the meantime he would do an unofficial hold on all our post.

The person I spoke to, Nick, was very unhelpful and said that it had not gone through because RM already had my email address from some previous occasion and therefore assumed that my redirection was fraudulent! I suggested that, if that was the case, they should have written to me and told me someone was trying to redirect my mail but he said that would have gone to the fraudster. Of course it wouldn't, it would have come to this address. He suggested I went online and did it again with a different email address. There was no system to pick up this situation and fast track my application and he refused to allow me to speak to his Manager.

I wasn't prepared to do the online application again so had to go into the post office and do it face to face.

I think it is appalling that RM can apparently accept a redirection online and then decide to reject it but not tell the householder concerned. If someone was trying to defraud me surely they should have told me?

Just hope the same doesn't happen with any of the other people we have to inform of our change of address.

gillybob Wed 25-Jul-18 11:48:47

Oh thank you for drawing my attention to this Nonnie my DD's partner is just about to have his mail redirected to my DD's property. I will tell him to do it over the counter rather than online. smile

FarNorth Wed 25-Jul-18 11:50:39

That's completely ridiculous!

Nonnie Wed 25-Jul-18 11:58:39

Yes, the helpful chaps in the sorting office were appalled but there is nothing they can do about it.

Squiffy Wed 25-Jul-18 12:08:29

Nonnie he refused to allow me to speak to his Manager

That's ridiculous! I think he should be reported higher up the chain for doing that. You may still end up without resolution to your problem, but no-one should just block you from speaking to their Manager.

It does sound as though he didn't really grasp what you were saying or just simply didn't know how to deal with it.

Nonnie Wed 25-Jul-18 13:20:05

You are kinder than me Squiffy, imo he was 'nasty Nick' and just didn't want to help. I have filled in their complaint form, written on their Facebook page and Tweeted. I am simply not prepared to accept this sort of treatment without making my feelings clear. Now I will never know what happened to a week's post unless the new people send it on.

Not expecting much of them as they have been difficult all the way along. Latest is that they expect the estate agent to remain open to give them the keys when they arrive after the agency has closed on Friday night! On the other hand our sellers have been wonderful, far better than we had any reason to expect and we are meeting them for coffee next week before completion.