Anja I have to strongly take issue with your comment M&S is another store with overlong queues. Plenty of staff in both but they were wandering round adjusting this and that to avoid till duty.
My daughter is working at an M&S food store at present, restocking shelves, doing price reductions etc, and works her butt off over an 8-hour shift during which she has one 30 min break. The decision as to staffing tills is taken by the store managers and staff working on the floor or tills are not given a choice.
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