Blondie49. I'm sorry about your accident. It must be difficult managing. I hope you are not in pain. What a difficult situation regarding your friend. Naturally you feel let down, even though you know she has these problems, coming face to face with a friend who suddenly turns away from you when you are in need is extremely difficult to deal with.
She sounds as if she has some strong phobias. The one about illness must be driving her out of her mind at the moment. The telephone one is not uncommon although I know a case where a baby was taken from parents with psychiatric disabilities and although the mother was breast-feeding, she was not allowed to keep her baby because she could not use the phone to summon help in an emergency. It brought home to me how seriously such a disability is regarded by some Social Services.
Not knowing your neighbour and the extent of her problems, I cannot tell you what I would do. You can only decide whether you can carry her problems in a relationship or whether they will get you down too much. You do need to think of your own needs. I hope your other good friends can keep you going through this time.
In general we have said between us on GN how the current circumstances are giving us insights into other people and we are sometimes learning things we did not expect.
I had a horrible revelation when my own rose-tinted specs fell off in horror and the many disturbances I had squashed down in the past came into clear focus last week with the revelations of a friend about what she had been doing during the "lock down". It became irrefutably clear that she was selfish and thought herself more important than the rest of us. All my qualms regarding her over the years made sense. I'm still in shock about this to be honest. I think I am to blame for not seeing it before and allowing myself to be used so much. She has walked all over me for many years.
Which makes me say a very tough thing. Your friend probably has a real phobia. But there is a chance she has both a fear of illness and a dislike of giving people attention. It needs saying. I hope it is not true. Unfortunately there are people who play on having things like phobias and thus being a 'special case' and make others give way to them all the time while they never give back. I do not know your friend. I do know, or have known, quite a few people who play on a condition they do nothing to get over and make people treat them as a special case, thus obtaining the best seat, the most attention, first in the queue, and so on. Such people do not thank those who give way to them. They regard it as a right. Their "phobia" or condition makes them feel special and even superior.
Good luck Blondie49, I think all the people's help here has lots of very good ideas, so I do hope that you will be able to decide which best applies to your friend and your situation. I hope your arm is better soon. Do keep in touch with all your friends, I think we will all find which are the valuable true friends at this time.
To GagaJo and those of you who hate the phone, I do sympathise! It's not my favourite thing! I find it hard to know how to start the conversation unless it's a formal work one! But from what you say, you try hard to mitigate the effects your aversion to it have on others, so well done for being so thoughtful and making such a great effort. Overcoming a phobia is a really hard thing and takes so much courage. I do not think I shall ever get anywhere with my fear of (I've been dreading having to actually write the word) snakes. Even saying that here now means I shall spend all this evening 'seeing' them.