How can they do this to people

You say the other two hotels are too expensive.

Are you in a position to assist them with the cost? I don't necessarily mean pay the whole bill, just part of it.

How disappointing for you and your family.

I wonder if the late cancellation was because they didn’t have enough bookings to make opening viable.

I guess you are talking about Premier Inn type hotels.

Perhaps your family will have to reluctantly pay a bit more to stay in one which is open.

It would be such a shame for the visit to not go ahead.

Of course you are disappointed but it may be that one of the workers has got or been in touch with someone with the virus
anf perhaps that’s has changed all their own plans
I m not at all sure it’s sensible to stay in a hotel at the moment just because you can, and I also think it’s harsh to be writing a letter of complaint for what may have been beyond their ability to change
Of course it would be better to give you an explanation but perhaps they are thinking if they mention the real reason (if it is to do with the virus) they might lose future bookings
Every business is desperate for business so I m sure it must be something beyond their ability to do anything about

Rosecarmel we are very aware that there is a pandemic. This is one of the largest hotel chains in the country. Apparently they are opening some hotels and not others. My point was why advertise they are open and take bookings and then two weeks later decide that they are not going to open.

It’s always going to be risky booking anything right now. Maybe the hotel chain has had a Covid outbreak?

My son has booked a self-catering place for us and his family to meet up. We haven’t seen them since last October. We’re well aware it could be cancelled at the last minute. We’ll be disappointed if that happens but it is what it is.

Pandemic-

Sounds as though the staff aren't prepared to work ? It is so disappointing to give false promises on the premise that someone will come in and work.

I can only imagine that the decision has been made at a higher level and the group as a whole has been subject to cut backs from the top.
A lot of chains - whether hotels, restaurants, pubs or shops are gong to be seriously retrenching and massive job cuts are on the horizon.
Best of luck with phoning round for alternatives.

So very disappointing for you. Hope they manage to find somewhere else ?