Tweedle24
I have just seen, on the BBC news, horrendous footage of supermarket staff being physically and verbally attacked for asking people to wear masks.
As has been said, there should be security staff on hand and they need to be properly trained to deal with aggression, as are night club bouncers. Our local shopping centre has a few security officers floating around but, I understand, they are not fully trained so can only do so much to help.
That is ridiculous! Shop assistants shouldn't be expected to deal with this sort of thing. I completely agree that there should be qualified security staff on the door - they are (or were!) there guarding the entrance to city centre 7/11 type supermarkets, so it's not unheard of.
I think that employers have a duty of care to their staff, and if it could be reasonably predicted that they might be in danger of attack it should be up to them to provide protection. It's not as though they aren't making a lot of money from the pandemic.