Two pleasant surprises already this morning!

Cc do you think that might work with Hermes? So much trouble with them in this area I will no longer place orders with companies who use them or I pay more for a different carrier.

Harmonypuss

@25Avalon
Some of the online chat services work well whilst others don’t. It’s alright until something goes wrong and you need to speak to a person.

When in this situation and knowing that an autumn's system won't be able to sort my issue I just type
"I need to speak to a human"
It normally gets me an actual human on the online system or they will phone me.

When I reach maximum frustration I start to press the * button repeatedly for a menu entry and usually get switched to a short queue for a human.

Not strictly on the theme of this thread but I should add that my GPs are wonderful. Had a text invitation for a flu jab on Wednesday, called back and had the jab on Thursday.

Harmonypuss

@Katek

A phone appointment for a prescription change within an hour or two???
On Monday (5 Sept), I asked my surgery for something similar (my pharmacy hasn't been able to get one of my meds for several months so I've had to ration them) and the surgery receptionist told me that this is NOT an emergency and therefore the earliest available telephone (never mind f2f) appointment is 30 September!

My DD is prone to getting nasty UTIs and went to get an appointment. The receptionist hardly listened to her and said no. DD insisted on leaving a sample which was snatched from her hand and dumped - DD asked if she'd like to take her name for the sample?!
Next day she asked for a telephone consultation which has not materialized. This will probably result in her having to go to A&E this weekend when it becomes unbearably painful.

Got a doctor's appointment and a letter from DWP this week saying that they'd miscalculated my pension and telling me it had now increased by £21 per month. Win win situation!

Yesterday morning have pre booked appointment to speak to my GP.Need to get a repeat prescription for blood thinners I have just been put on as recently been diagnosed with AF. And update on my hospital visits this week. I use an independent pharmacy who deliver to anyone. Spoke to my GP at 9.20 tablets arrived at 11.20.

The surgery and pharmacy are both very efficient. Usually I order my repeat prescription via the NHS app but this was a new tablet. When I order my tablets they usually arrive the next day the longest I have waited is 3 days. I live in the north west. And a very busy surgery and pharmacy.

My brother's surgery it takes a week just to get a prescription and it's quicker if he fetches the tablets himself from the pharmacy. He lives in the West Midlands.

My husband phoned Drs flu line to cancel his appointment that had come through the post(not mine)took 2and a
half hours to get through to their dedicated flu line and yes he complained about service

Definitely on a roll this week! Just heard today that our (residents’ association) grant application to buy new picnic benches for the village park has been approved!

Off to buy that lottery ticket!

I heard my DH talking gobbldygook into a phone and asked him what on earth he was doing.

He said if the robot on the switchboard can't understand, you automatically get put through to a human.

That was several years ago and he still does it - works every time!

Can’t believe your driving licence renewal was so quick. My husband sent off his renewal form plus photo in July - not a word since and his old licence has now expired.

I had to phone tesco as they'd cancelled our insurance for no reason. After explaining to a guy who sounded stoned, he put music on, then never came back! Started the whole process again and got someone helpful, thank goodness.

I too had a lovely surprise this morning with our local surgery. I phoned to make an appointment for my flue vaccination and the phone was answered immediately after their messages about press 1 for this, 2 for that, etc. Before dialling, I had made myself a mug of tea to drink whilst having to listen to that awful music but didn’t get the chance for even one sip!

Please read PLEASANTNESS.

I've had a couple of pleasant surprises myself. Having been told it took many weeks to renew a driving licence I acted a accordingly. Four days! Admittedly the telephone wait was long when I applied for my vaccination proof certificate (plan to visit many nightclubs when I'm next in Scotland!) but the efficiency, brevity and unpleasantness of the chap who dealt with me was just wonderful and...... I had the requested document through the post in three days. Perhaps should have recommended that he trained to be a doctor.

I've got some orange Fritillaria imp. But those red ones are lovely. I'm jelly

Postman just delivered a surprise box of flowers- opening them I found some were bruised and some flower heads had fallen off, what a disappointment. I filled in an online questionnaire explaining the problem with their flowers. Had a response immediately offering a replacement - that's what I call customer service.

@Katek

A phone appointment for a prescription change within an hour or two???
On Monday (5 Sept), I asked my surgery for something similar (my pharmacy hasn't been able to get one of my meds for several months so I've had to ration them) and the surgery receptionist told me that this is NOT an emergency and therefore the earliest available telephone (never mind f2f) appointment is 30 September!

@25Avalon
Some of the online chat services work well whilst others don’t. It’s alright until something goes wrong and you need to speak to a person.

When in this situation and knowing that an autumn's system won't be able to sort my issue I just type
"I need to speak to a human"
It normally gets me an actual human on the online system or they will phone me.

This made me smile ...do the lottery this weekend x

Nannylovesshopping
For pots. I lost some last year when one evening a short sharp frost hit. My own fault, I should have been on it ?

As the OP has had two surprises maybe the next one for me will be a pile of £50 notes.

I heard my doorbell this morning but as I am very slow I didn’t get there in time.
It wasn’t the postman or a delivery as they know to open the porch door and leave things inside.
I have just been to open the door to Sainsbury’s and noticed a small pile containing 5 £1 coins on the porch windowsill
No note, just the coins.
No one owes me anything so I am bewildered.

You’re lucky these days if there’s a phone number yet alone anybody to answer it. A lot of companies you can only do with online. Some of the online chat services work well whilst others don’t. It’s alright until something goes wrong and you need to speak to a person.

Now there’s a thought…….!!

It's great when things go right for a change isn't it Katek maybe you should do the lottery today as well