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Untrained Staff in shops

(28 Posts)
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AGAA4 Tue 12-Oct-21 16:43:30

It takes time to gather enough product information to be able to advise but they should call someone who does have that experience.

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wildswan16 Tue 12-Oct-21 15:04:57

There are a lot of "new" workers in shops just now, post Brexit etc. If they are unable to help you then they should ask their manager - but if they haven't learned to do this then why not ask to speak to the Manager yourself?

If the Manager does not appear, or is unable to help - then I think you have reason to complain.

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Newatthis Tue 12-Oct-21 14:47:38

Yesterday I went into three different shops and needed to ask some questions to the sales staff, in each shop, with regard to product details about some things I wished to purchase. In two shops the answer I got was 'I don't know" and in the third shop the response was 'I feel as if I should know but I don't'. None of them went off to ask someone who might know. Am I being unreasonable to think that the shop assistants should have some product knowledge?

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