We pay this bill by monthly direct debit. Last month the amount was £56.36. This month it is £239.09.
There has been no notification of this huge increase. When I attempt to access my online account they will not accept my email address, which has been changed in the past few years since registering online. There is no opportunity to provide the new one or to see our account. I spent 3 hours both online and on the phone trying to get answers. I managed to log a complaint, which could take between 7 and 21 days before anyone contacts me. Apparently, this is happening a lot with regard to the over-inflated direct debits. Has anyone else experienced this?
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