saltnshake
Like Sar53 we were called by NatWest. I thought it was a scam but it really was their fraud team. My debit card had been used at a point of sale in America. Had I been negligent - No! My card was in the house, had never been authorised or used. How could this happen? I still don't know. NatWest refunded us the money but later in the year our bank statement showed charges for an American transaction which we had never made. Frightening.
I understand this. I can't explain it at all. After spending a week on the phone with people from the bank I'm still confused.
As it was explained to us, someone used an android to access our accounts (?) then sent a "test" request, the bank honoured the debit, money out, I saw it 10 hrs later, called, said NO not us, the bank declared it a scam by mobile, by what they saw (I have no mobile, so not me). They shut down all our accounts and later said we'd been "tested" from other counties.
Bank took full responsibility, money back in our account within a few days. I truly believe scams can happen to anyone.
