Octopus tracker

I have been with Octopus for about 4 years and I can't fault them. Simple website, frequent communication and they always let me know when I'm in credit and ask if I want the excess returned or an adjustment to my DD. It's simple to change my direct debit online whenever I want to as well. I'm not on a fixed tariff simply because last year my landlord fitted solar panels and I need to sort out how much electricity I am saving before I make a decision on that. But I know when I decide, the Customer Service will help me choose what's best.

Well I’ve switched over to the fixed tariff, it seemed the safer option for now. Will see how things go 🤞

We’ve been on Octopus for some time and find the app simple and easy to use. I’ve reduced our monthly payments and also had a £50 discount for introducing a new customer (they also received £50). 😎 I find comparing tariffs difficult though. That’s something I need to tackle now that it’s worthwhile to do.

I’ve been with Octopus for just over a year and am very impressed. Find the website very good and helpful. Have recently changed from flexible to fixed for a year, but you can change at any time if prices drop, which is more than fair.

I’ve been with octopus for a while and find them great, but my daughter was switched to them from Shell and it has been chaotic for her. I think it was the large influx of customers.

Susieq62

We have been with octopus for a few years! We read our meters at the end of the month, pay by direct debit and keep an eye on our balance which is sent as soon as readings are received !
Never had an issue with them ! Very good service for me!!

This is exactly what I do. I was moved to Octopus when my previous supplier (Bulb) went bust, and I was slightly apprehensive - but they're great, and very straightforward.

I've been with Octopus for years and on the tracker for the last year.
But I think I'll play safe with fixed price now. There are rumours of price rises.
I love Octopus but it's taken over so many millions of customers and it doesn't feel personal like it used to.

I have been on the Tracker rate with Octopus for just over a year. In that time I paid around 72% of the standard rate so for me it has been a good thing. But it could be more than the standard rate if prices in the energy market increase - I check daily (a 1 min task) as you can change to another rate if you feel they are too high

I am writing on this post to avoid starting another Octopus thread, I hope that's ok.

I have had an email from them asking if I want to sign up for a fixed rate with them as prices are going up on October 1st.

Are any of you that are with Octopus going to do this?

I’ve moved to the tracker, tied in for a year, I’ll see how that goes.

Desdemona I decided to do it last month because Octopus could not guarantee it could stay at the price I was offered.

I am very interested in changing to the tracker but I would like to know if it would be a lot cheaper to switch on a washing machine at 10pm rather than 10am.

I am at home a lot so could easily adjust

Octopus have ‘free’ electricity today between 1&2pm, we’re not here or I’d be washing then.

Me too, fritherdog

Sorry to sound dim-witted, but if I switch today I will be paying a higher rate immediately won't I, not from when the price change on October 1st? I wonder if it is best to wait until the last minute?

I wouldn’t take a tracker on energy, get your best fixed contract, if Ukraine or indeed Gaza gets nasty energy could get very expensive.

You’ll pay the price you sign up to from the date your current contract ends. I signed up to a new lower tariff early last month, but the unit prices (and standing charges) won’t change until 18/9.