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Online clothes company that keeps changing its name

(60 Posts)
Magenta8 Sun 12-Jul-26 13:25:10

There may be more than one company doing this but it always seems to turn out the same way.

There are photos of clothes on the website that look really nice in the photos and are often described as being made from natural fibres and decorated with lace, embroidery, flowers etc.

You order what looks like a really pretty top in the photograph online, only to find that what arrives is made from cheap polyester with a printed design on it that looks really awful.

You try and return the item but this proves impossible as you seem to be blocked from doing so at every turn.

A short while later you find what look suspiciously like the same tops being advertised by a company with a completely different name. It would appear that they trade under one name until they have a few one star reviews on Trustpilot, then they simply change the name of the company and start again.

A while back I bought what was supposed to be a knitted cotton top with embroidered flowers. What arrived was a printed polyester fleece top with unhemmed edges.

KathleenE Tue 14-Jul-26 13:51:00

Yes I fell for this once. Check them out on Companies House and you'll see they're probably in receivership

Ziplok Tue 14-Jul-26 14:02:25

welbeck

Too risky this distance buying esp for clothes.
Go to a shop.
See what you're getting.
Feel the quality.

That would be the ideal scenario, of course. However, in my town and numerous others the decent shops and department stores have closed down so going there to try them on and check the quality has become impossible.
Yes, there are out of town centres, but these require a car to reach them or unreliable public transport and not everyone has the use of a car.

Ktsmum Tue 14-Jul-26 14:06:21

If it's a company you've not used before always check out customer reviews, you will usually find that what arrives is flimsy, cheap and shoddy and can't be returned

Grandmotherto8 Tue 14-Jul-26 14:11:00

I NEVER buy anything from a company I've happened across online without researching their Trustpilot reviews. 90% of the time the reviews are 1.9/5 with depressing accounts of poor quality fabrics, lengthy delivery times and nonexistent customer service. Beware.

WithNobsOnIt Tue 14-Jul-26 14:25:56

How do these Companies get to keep advertising if they have so many complaints. And are plainly scams.

Don't know how online and mobile phone advertising works. But surely these companies pay for these adverts.

Are the any regulatory organisation or bodies?

AuntieE Tue 14-Jul-26 14:48:21

I scroll down the homepages of companies I do not know and check for a physical address and a telephone number.

If these are not in evidence, I assume the company is not in the same country as I am, and look for someone else supplying what I want.

This is not fool-proof, of course, but it often does show you either that the company is within the same country as you are, or that it is not.

Google can often provide information on who actually owns a company and where it is based.

AmberGran Tue 14-Jul-26 14:58:53

Many of the designs have been stolen from other companies - there are designers in Italy waging war on Chinese companies that are selling their designs, but in very cheap and nasty fabrics and not well put together. That's why they look so good on the websites - the pics are stolen.

There is a YouTuber called Bernadette Banner who designs and makes clothes from other eras and fantasy style clothes. One of her designs was stolen and she saw it online so she ordered it. When it arrived she displayed the Chinese version against the one she made and the only real match was that they were both red 😁

labazs Tue 14-Jul-26 15:50:27

I was caught like that. Ordered what I thought was denim long shorts sort of pedal pushers but when they came turned out to be denim sort of printed on polyester. I never wore them.

runforhome Tue 14-Jul-26 16:03:51

I fell for one of these scams but reported it to my credit card company and got a full refund.

granto3 Tue 14-Jul-26 16:22:57

Magenta8
I always check out these online companies before I order. I have been "stung" before. What I thought I had ordered, was nothing like the item I received. There are some prominent ones that seem to pop up everywhere you look! i.e. Shein and Temu which turn out inferior goods by the bucket load, from the Far East. Personally, anything that I buy (which might be a bit dubious) I will use PayPal. There have been 3 different occasions when I have been caught out and have then reported to PayPal, They will investigate and if found in your favour, (which they usually do) they will refund you the whole amount including any postage. One one occasion, I had paid F/book 50p to find out the result of a quiz they had running and the next thing I knew, 29.99 had been taken from my current account! It turned out that (they say") that I had signed up for a monthly amount for some unknown monthly quiz which was totally untrue. I tried to resolve the matter myself but got nowhere fast and this is where PayPal come into play. Within 24 hours, they had the matter resolved, money paid back into my bank account and had reported the company to wherever. I have not seen them advertise again on F/book

shoppinggirl Tue 14-Jul-26 16:34:40

If I see a company that I haven't heard of selling what look like lovely clothes I cut and paste the name into my browser and then put SCAM after the name and then click on search. It usually comes up with whether or not the company is genuine.

petra Tue 14-Jul-26 16:35:30

WithNobsOnIt

How do these Companies get to keep advertising if they have so many complaints. And are plainly scams.

Don't know how online and mobile phone advertising works. But surely these companies pay for these adverts.

Are the any regulatory organisation or bodies?

Considering Temu’s holding company is worth $121 billion, the cost of advertising is of little concern.

petra Tue 14-Jul-26 16:41:43

granto3

Magenta8
I always check out these online companies before I order. I have been "stung" before. What I thought I had ordered, was nothing like the item I received. There are some prominent ones that seem to pop up everywhere you look! i.e. Shein and Temu which turn out inferior goods by the bucket load, from the Far East. Personally, anything that I buy (which might be a bit dubious) I will use PayPal. There have been 3 different occasions when I have been caught out and have then reported to PayPal, They will investigate and if found in your favour, (which they usually do) they will refund you the whole amount including any postage. One one occasion, I had paid F/book 50p to find out the result of a quiz they had running and the next thing I knew, 29.99 had been taken from my current account! It turned out that (they say") that I had signed up for a monthly amount for some unknown monthly quiz which was totally untrue. I tried to resolve the matter myself but got nowhere fast and this is where PayPal come into play. Within 24 hours, they had the matter resolved, money paid back into my bank account and had reported the company to wherever. I have not seen them advertise again on F/book

I’ve posted this before but I’ll say it again.
Temu are not manufacturing company. They are an online market for thousands of different companies.
If you see something on Amazon, eBay, Etsy you will probably find the same article on Temu or Shien but cheaper.
Most people don’t give a second thought to buying on the above companies but the goods all come from the same source.

Esmay Tue 14-Jul-26 16:54:06

I ordered a few pairs of printed brightly coloured hareen pants for yoga from Amazon .
They had glowing reviews .
They looked nice ;but were skimpy and the seams split on the first wearing .
I have never known so much colour come out of fabric when washed.
I had the option of sending them back to Thailand at my expense with no guarantee of a refund.
Five years on and they are still being sold .

Suzieque66 Tue 14-Jul-26 16:59:56

I buy from QVC .. brilliant clothes but very expensive but you get what you pay for ...and they let you keep and wash and wear the garment and if after 60 days YES 60 days you decide you dont like it you can send it back for a full refund !!!!!

BlueBelle Tue 14-Jul-26 17:03:41

winnylily so you have no worries about buying off a group of companies under the name of Temu that uses slave trade and keep their ‘staff’ in villages away from their children and families and working 15 hour days with one day off and that doesn’t concern you as long as you can buy cheap stuff
Don’t take my word read up about it and they get away with it

LadyGaGa Tue 14-Jul-26 17:36:53

I was about to buy a smiley faced tote bag from a suicide and mental heath charity that kept popping up on Facebook. Hoodies for Heroes. I checked out Trustpilot and I’m glad I didn’t press the button - apparently it’s a ‘dropshipper’. Just takes orders and then orders from China. The claim to be a charitable organisation is a scam. On the site the reviews are either dreadful or 5 star, nothing in between. Probably the good ones are made up. It’s easy to think you won’t fall for stuff like this, but I nearly did!

Padstow13 Tue 14-Jul-26 17:47:19

Witzend

Facebook is awash with ads that more or less scream ‘Scam!’ The items are offered at amazingly bargain prices. There will often be a highly respectable looking person or couple, saying that ‘sadly we are having to close our much loved family business…’
Etc,. and very often there will be a classy-sounding U.K. location for the business.

So often it’ll turn out to be cheap, nasty Chinese tat.
IMO, if something sounds too good (cheap) to be true, then it almost certainly is.

I’d just add that a neighbour ordered some dresses from ‘Made By Jessica’ and was extremely disappointed with the quality. She tried to return them - to China - but it was so much faff IIRC she gave them to a charity shop.

Yes, there's an astonishing glut of "hand-crafted" and "quality" items going for a song due to a "time to retire" scenario, blah, blah, blah.

Why has 'retirement' for this particular sector of the consumer market suddenly become a Niagara Falls?

Sue500 Tue 14-Jul-26 18:36:51

Yes I recently bought 2 dresses what arrived was so different, dull colours, too short. When I asked to return them was told they had to be sent abroad via courier company and insured at my expense so they offered me 20% refund and keep the dresses. I eventually got them to 80% refund and keep the dresses which will go to the charity shop. Lesson here is read the trustpilot or any other reviews first.

PamelaJ1 Tue 14-Jul-26 18:38:32

BlueBelle

winnylily so you have no worries about buying off a group of companies under the name of Temu that uses slave trade and keep their ‘staff’ in villages away from their children and families and working 15 hour days with one day off and that doesn’t concern you as long as you can buy cheap stuff
Don’t take my word read up about it and they get away with it

Unfortunately so many people don’t even begin to give any thought to the origin of their purchases.
Not buying from China saves me a fortune but sometimes I don’t have a choice.
I also do the majority of my shopping in real shops so I look at all the labels so it’s easier to resist.
Good job I’ve got most things I need now, I don’t need to buy much of anything.

Magenta8 Tue 14-Jul-26 18:48:55

Online shopping can take you into shark infested waters very easily, not for just clothes.

There are some very helpful comments on here.

As the old saying goes, "You can't be too careful."

Witzend Tue 14-Jul-26 18:49:13

Did anyone else see the FB ad for the jewellery business sadly having to close? So they were actually giving away! all these fabulous items - sapphires, gold and diamonds etc. all beautifully sparkling in the photos - all you will need to pay is the postage!
So wonderfully generous of them!

How anyone with more than half a brain cell can fall for such a scam, I really do wonder.

Notagranny44 Tue 14-Jul-26 18:53:14

Why are so many of these items advertised on Gransnet and Mumsnet?
Some of them look absolutely lovely, with beading and embroidery and I really fancy them, but I suspect that, at the price they are offered, they would not be like that in real life!

MaggsMcG Tue 14-Jul-26 20:05:00

Dont dis Shein too much their returns policy is fantastic snd very easy I've bought loads of stuff that has been fine, and sent loads back and got refunds. It is still better to remember "you get what you pay for" but that also applies to cheaper retail outlets and market stalls.

Primrose53 Tue 14-Jul-26 22:04:40

I have a friend who has been caught out so many times. She is a retired legal secretary so should know better but she just scrolls through stuff and gets carried away.

She signed up for cosmetics at a bargain price but didn’t realise they were then charging her a large amount every month!
She’s paid for very poor Chinese sweatshirts. She ordered bargain bras which were so small they barely covered a nipple! 🤣. I think she orders stuff when she is overtire. She has trouble sleeping.