Hello Mary, try not to get too worried about getting support. There are many ways of getting help if you need it - if you need to know something, all you have to do is put your question together with the model name of your tablet into a google query. Someone else has nearly always asked the same question as you and there are plenty of clear, concise instructions to help (also some rubbish ones, just pay attention to the ones you understand). You could ask on the GN Technology forum as well. If you are near an Apple store, you can make an appointment there - they are very helpful. I recently spent hours on the phone to Apple support, they rang me so it cost me nothing, they were determined to sort me out. I have no experience of Samsung tablets though, there are a few stores dotted around the country where you can get support for their tablets face to face, you may have to rely more on telephone support with them rather than visiting them, it depends where you live. I'm afraid most technology companies assume their customers are already familiar with the technology, hence online purchasing is the norm. Good luck with your purchase.