confidence

I do not think it has anything to do with confidence, just the frustration about being given the run round and being back where you started when the run round stopped.

I have often felt like that when being past from pillar to post and back again many times.

We all have off days, maybe the tears were of frustration at not getting yourself understood or not understanding the phone situation.

Please do not let this put you off from going into town, I would suggest you go asap to prove to yourself that it was a one off and you are ok.

If you start to feel overwhelmed again stop what you are doing take yourself away from the situation have some deep breaths and get everything back into perspective, think about things you do well and achievements you have made.

Distraction activities also can help, think about the last 7 days meals you have eaten, recite a poem, name every relative you have or anything else that occupies your mind until you are calm.

Poor you! I imagine you were intimidated and to a point bullied by those people in the phone shops. Don’t worry - of course it is normal to cry tears of frustration when you find yourself going round in circles. Try not to let it all get to you - sending hugs.

desjumeaux - I know Eldon Square well, I go there often.
But it's the last place I would go to for mobile repair.
I would go to Tesco in Gateshead where there's a boutique for that.
Not that I would bother, I rarely use my mobile.