Local Authority NHS letter arrived on 18th Sept to make Flu Jab appointments. Phoned immediately, held on 20 minutes and then through all the recorded 'blurb', before it telling me to 'Hang Up'! Next, I messaged to the given text number. Reply received on 24th Sept, saying I'll be sent appointments 'next week and plenty of slots'. Nothing came. Then I read on Facebook that the Text requests had been 'Lost', but there was nothing on our Surgery's own website except 'DO NOT CALL US REGARDING FLU VACCINES'. So, undaunted, I phoned letter number again - same old rigmarole, ending with the abrupt 'Please Hang Up!' message. I then sent a request to the email address on the original letter and got an immediate reply stating that, since 1st October, this was no longer the correct email address!!! How was I to know that? It stated that my request had been passed on to the new one however. This was now 15th October! (Several friends who applied after me by email, had their vaccinations done by the end of September.) Where was I going wrong? Suddenly, on 18th October, I received a TEXT to say 'you now have appointments on 6th November' - 7 weeks after my original request! Also I wonder: What has happened to my email request AND how did they retrieve my phone number to text me after all? Apparently they had sent out over 70,000 letters on the SAME DAY, then couldn't cope with the flood of calls, texts and emails.