The system has begun to get almost impossible!
So - DH had previously spoken to his doctor by phone about a cough that he has had for a number of weeks.
He was advised to wait a week to see if it got any better.
2 weeks later - still the same. So DH decided to consult the doctor on-line.
Previously we simply went into the surgery web site and opened up the appropriate boxes (requested for repeat prescription, advise etc) and sent a message to the surgery which generally elicited a response within a short period of time.
Now😡😡😡😡
There is a page that comes up blocking access to the site. This page first asks for your personal details, then sends a security number to your mobile, you are then asked to send a photo of your ID, you are then asked to send a video of yourself repeating some numbers. It is then verified which will apparently take 24 hours.
DH decided initially to consult on line thinking it would save everyone time😡😡😡
He gave up and rang the busy surgery waiting in a queue.
If anyone is not very confident this is never going to work! It is ridiculous and merely pushing folk back to phoning the surgery.
What do you think would go well with coasters like this?