Musicgirl
Most of my experience with hospitals has been with various ENT departments. I have met some lovely doctors in that department, but the consultants with whom I have had most experience certainly lived down to the arrogant reputations that far too many consultants have. The first was by far the worst. I first saw him when I was around four. My mother had taken me to the hospital by bus and my younger brother, who was around eighteen months old at the time, was with us as my dad was at work. When we went into the consulting room, his first words, barked at a very high volume, were: “if that’s not the patient, get him out.” My poor mother had to take my brother out and the long-suffering receptionist looked after him. We saw many red-faced mothers running out of his room with younger brothers or sisters of the patient. The receptionists were expected to act as unpaid babysitters by the consultant. On that occasion, he had fiddled around in my ear then wanted to look in it again. Very uncharacteristically for me because I was a stoical child (as was generally encouraged anyway at that time (very late sixties)), I started to get very upset and refused to let him look in it. He, of course, became very impatient and barked at my mother to make me behave. My mother stuck up for me, saying that the ear was probably very painful. Eventually, in 1975 when I was ten, I had my first mastoidectomy, which is major surgery and he was the surgeon. He was a brilliant surgeon, as was acknowledged by future doctors and consultants who saw my ear. It didn’t solve the problems completely and l often had ear infections - even on my wedding day I had cotton wool in my ear as I was using ear drops for yet another infection. In 2010, l had a second mastoidectomy, but this time the consultant rebuilt my middle ear with tiny plastic bones and made a new eardrum with a skin graft. He was one of the pioneers in this type of surgery and surgeons from all over the world came to learn from him. I know l was very lucky but, while being nowhere near as rude as the first consultant, was still distinctly lacking in his bedside manner. One note that he wrote for my next appointment showed exactly how he thought of himself - he wrote to be seen by Mr. X Himself! After his retirement, l saw another consultant. He was mumbling to me while looking at his computer, which was at a right angle to me. I am much more confident these days and politely but firmly said that as I am deaf, he would need to face me. The ENT department of all departments!
I had a friend who was a nurse at this hospital and she told me that the consultants had all been made to go on courses to improve their bedside manner. Apparently, one man had been repeating the course for six months as he kept failing it.
Finally, Tony Atwood, who is an expert on the Autistic Spectrum, said that consultant surgeons were by far the highest group of professionals who were on the spectrum.
Interesting one about ENT - my disabled friend had had many problems with her ear, had mountains of anti-biotics, syringing etc at the GP but it eventually got so bad that she was crying in pain, and was becoming increasingly deaf. On this occasion she was sent to the emergency Ear Clinic at the local hospital we have both had bad experiences there but this one was unreal! The soecialist ENT person on duty, when told that my friend could taste everything that she put into her ear said "that's nonsense, there's no connection between you ear and your throat" ... errr Ear Nose and Throat???
They were about to fob her off and discharge her when I piped up - "she has come here with a very painful deaf ear, and you are trying to send her away; can we please see someone else?" She humphed, and flounced out, but around 10 mins later another doctor who introduced himself as the Senior Registrar came in. He examined her ear and got out a tray with those mini drop bottles on, all with different coloured tops, and began asking her if she's had red, yellow blue etc. She thought that she'd maybe not had the green top, so he proceeded to pour the lot into her ear. She then said that she felt a bit funny, and whilst he was explaining why that was, her eyes rolled, then she lost her speech and I shouted 'she's having a stroke, get someone here now!' It was terrifying, but people were swarming into the room in minutes. By then she was unconscious and I last saw her being run on the trolley for a head CT. This wasn't the 1st time that the same had happened - previously it was an injection into the back of her head when she went to see a consultant about her migraines. She made it as far as the car park machine before collapsing, and spent the next 2 months in hospital having lost her speech (but not her voice, she was speaking but not recognisable words), her mobility and continence. But they said that it was NOTHING to do with the injection! She was the mother of young boys and became disabled overnight. They even stood over her one day, and despite her being fine and talking English a few days before, (because she IS English, but 1/2 Maltese!) they said "she must be foreign, look at the colour of her skin"!
This happened in my local hellhole, and they've also lied to me - I do not trust them anymore, sadly ...