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Poo in communal washing machines

(35 Posts)
leapyearnan Sun 19-May-24 20:15:13

Advice on how to tackle the following would be greatly appreciated.
I live in a housing association independent retirement living complex for over 55s. We have a communal laundry with 2 washing machines and 2 dryers. For the last year or so we have regularly found lumps of poo in the washing machines. One of the residents should really be in a care home as he is bed bound and cannot use the toilet or even leave his apartment. He has carers several times per day. It is known that he refuses to wear incontinence pads so the carers have to change his sheets on every visit. It seems they must sometimes put the sheets in the machine with the poo still wrapped in them. This is then found (or not yuck!) by the next resident to use the machine. Photos have been taken for evidence and provided to management on multiple occasions. They claim to have contacted the care agency who say they have passed messages to their carers to ensure it doesn’t happen again. This has now been going on for almost a year. I know that because, as one of the newer residents, the first time I became aware of it I arranged to have my own washing machine delivered and plumbed in. I’m lucky that I have one of the larger apartments to accommodate this. One other resident has done the same but the rest don’t have room for their own washer. Management claim there’s nothing more they can do as they say it would be discriminatory to speak to the resident himself and that he must remain anonymous. We have suggested that the company use their contingency funds, available to any resident in need, to purchase a machine and plumb it in his own apartment for his individual use. This is obviously a health & safety issue for the rest of the residents. Sometimes people forget to check the machine before they use it and find the poo when taking their washing out. Then they have to wash it all over again. We’ve been told when we find it, to label the machine out of order until the cleaner is on duty to disinfect it. We are all insistent that it’s not the resident’s fault. He can’t help what he does and anyway, it’s not him who is putting the offending sheets into the machines. Does anyone have any suggestions of what could be done, or even what can be said to the management? It’s driving us all crazy. We’re sick of the possibility of walking around in clothes that have been washed in poo! Also, isn’t there some kind of health requirement that says soiled laundry can’t be washed in communal washers but must be dealt with by a specialist laundry service? I ask this because we recently had replacement washing machines as the old ones were umpteen years old. The machines were designated ‘heavy domestic’ and ‘not for the use of laundering soiled clothing or bedding’, in other words not for use in care homes. Some residents are wary of the H&S issue as it has been suggested the communal laundry could be closed down if it’s found to be a health hazard in this way.

Theexwife Sun 19-May-24 20:30:50

I would get all the residents complain to the care agency every time it happens. They may think it has already been resolved.

Happilyretired123 Sun 19-May-24 20:32:27

Poo in a communal washing machine is clearly a breach of the landlords responsibility towards all residents, much as the housing association seems to be avoiding this.
Of course it isn’t the fault of the resident in question, but they clearly need to have alternative arrangements for laundry as it is equally unhygienic for them to have their clothes washed in this way.
Housing Associations are governed by a Management Board and regulated by the Social Housing Regulator against certain standards, also you will have a tenancy agreement which sets out the responsibilities of the landlord as well as your obligations as a tenant.
My advice would be to formally write to the manager of your scheme making it clear you are now escalating the matter since your concerns have not been addressed. If you could get others to sign the complaint that would be helpful. If no joy, then contact the Chair of the Housing Association and the Housing Ombudsman.
Good luck as it is in nobody’s interest for this situation to continue. Most likely you pay a service charge for the laundry? Taking away this facility would be a very poor service, and could also leave the housing association open to criticism.

merlotgran Sun 19-May-24 21:03:14

As it’s been going on for so long I would contact your local Environmental Health Dept., without delay.

Make sure you have photographic evidence to back up your complaint.

welbeck Sun 19-May-24 21:19:53

i'm not sure if env health are responsible for this situation.
you could contact them anyway, at local council, district level, or unitary authority.
other than that, local councillor ?
any advocacy services locally ?
social services, on the grounds that a vulnerable person is not being looked after properly ?
try everyone and anyone to bring pressure.
good luck.

mae13 Sun 19-May-24 21:30:57

The person at the centre of this is said to be bedbound, incontinent but refusing to wear pads and so the visiting carers are dealing with soiled bedding - presumably on a very regular basis ‐ by simply bundling it off to the laundry, poo and all?
This an independent living facility but this person sounds medically incapable of any degree of independence and surely is in need of 24hour care in a residential care home?
The fact that they stubbornly refuse to wear incontinence pads - literally wallowing in their own faeces - strongly points towards dementia. I'm appalled the Management seem to have just shrugged their shoulders and blithely washed their hands of the matter - I think they need to be informed that the local Environmental Health Officer may be notified unless they become more pro-active.
It's disgusting by any standard and a potential health hazard.

Glorianny Sun 19-May-24 22:56:24

Tackle the issue from as many directions as possible.
Complain to the housing association in writing pointing out the many dangers this exposes residents to and threatening to escalate the matter if a solution isn't found.
Find out which organisation is providing carers who are using the washing machines and contact them. Their carers are obviously not following proper procedures for dealing with contaminated linen.
Another idea might be to restrict carers to only using the laundry at certain times and having a washing machine inspection at the end of their period.
Sounds horrible. Hope it can be sorted out.

Esmay Mon 20-May-24 01:26:34

I've seen this happen .
It's unacceptable and a health hazard .
And I've certainly had to wash many poo covered sheets . It's a horrible job .
I always use Zoflora when doing a wash !

You have to complain and make sure that you have photographic evidence .
I really feel for a friend , who works at a dry cleaners .
She regularly has to receive soiled clothes to wash . Her employer doesn't provide her with face masks nor disposable gloves when handling the items .
She is very responsible and never puts the soiled items directly into the washing machine without prior soaking . Like many women she has taken the only work available in our area when she's a trained primary school teacher .

biglouis Mon 20-May-24 01:45:23

Why cannot the carers do what mothers in the olden days did with babies nappies - scrape the poo down the loo and soak the soiled linen in cold water over night before washing. There were no disposable nappies in those days.

HowVeryDareYou2 Mon 20-May-24 08:34:09

Contact the care agency again, ask for the Manager. Take photos and email those to the agency's head office. Stick a large notice to the washing machines, telling carers to ensure that the poo is removed from the bedding first.

I was Manager of a sheltered housing scheme, and the carers of one lady used to put used catheter bags and stoma bags in the recycling bins! I put large notices on the bins and complained to the agency. I worked as a carer for many years, and workers like that give carers a bad name.

keepingquiet Mon 20-May-24 08:39:50

The poo should go in the bin. Not wanting to be gross but it should be pretty solid if it survives washing. I think I would be tempted to ask for soiled waste bags and put them in the laundry for use of.

LottieLouise Mon 20-May-24 08:59:29

The resident in question can have 24 hour care in his own home if he wants to but it is the carers that are to blame for not ensuring all excrement is removed from bedding before putting it in the communal washing machines. This is a health and safety issue. Also, if these carers are putting sheets in the washing machine with the excrement still on them why are they not cleaning out the machine after they use it. These carers should be reported.

Astitchintime Mon 20-May-24 09:14:15

The carers who attend to the bed-bound gentleman are failing in their duty of care and ultimately their employers are responsible for these failings.
Would they put their own, heavily soiled bedding in their own washing machines????? probably not. Why do they think that it is ok to use a communal washing machine any differently??? This is complete idleness on the part of these carers and the company should be reported to the CQC.
Social Services should also be made aware of the gentleman's circumstances, his personal needs might need assessing.
There is also a possibility that he is lying in his own excrement waiting for the next team of carers to arrive which is not acceptable.
Reporting to SS and CQC can be done anonymously and my advice to leapyearnan is to start reporting, complaining, do whatever it takes to get yourself heard and get this vile disgusting practice stopped for your sake, that of your neighbours and also for the gentleman concerned.

Dogmum2 Mon 20-May-24 09:20:06

jla.com/blog/laundry/laundry-guidelines-for-care-homes/

Unless where you live is classed as a care home, what is happening is actually illegal.

Your local HSE would be able to give you more details, but your manager needs to take immediate action.

Sorry to sound alarmist, but what is happening is unacceptable and as asking politely to stop hasn't worked i would now be bringing in the big guns.

Good luck x

Dogmum2 Mon 20-May-24 09:21:01

Dogmum2

jla.com/blog/laundry/laundry-guidelines-for-care-homes/

Unless where you live is classed as a care home, what is happening is actually illegal.

Your local HSE would be able to give you more details, but your manager needs to take immediate action.

Sorry to sound alarmist, but what is happening is unacceptable and as asking politely to stop hasn't worked i would now be bringing in the big guns.

Good luck x

* sorry, classed as a care environment as has appropriate equipment etc

Cossy Mon 20-May-24 09:30:32

Yuk!! I would put together a letter, get ALL residents to sign it, send it off to the housing association and the care agency. This isn’t right on any level, not for this poor man, the other residents and won’t be doing the washing machines any favours either! I would also be asking the housing association to give all the machine a deep clean and service!! Awful!

MissAdventure Mon 20-May-24 10:06:20

The carers should be trained in the disposal of clinical waste, as it is one of the mandatory training courses in their role.

This is entirely down to their, frankly dangerous practices (although I don't know if washed poo poses as big a risk!)

It is also in breach of confidentiality, as this man's continence should be managed sensitively and without everyone else knowing.

Its bloody disgusting, and sheer laziness on the carers part.

Social services may be funding this mans care, and they are at liberty to change the care agency to more suitable one, so it may be worth contacting them.

Germanshepherdsmum Mon 20-May-24 10:10:53

Your housing association seems pretty useless and from what I have read the CQC is no better. In your position I would speak to the environmental health officer at your local authority straight away. Something has to be done about this.

Calendargirl Mon 20-May-24 10:13:57

It is known he refuses to wear incontinence pads

Well, he should be wearing them, if this is the result. Sounds like it’s not an occasional ‘accident’, but a very regular occurrence, and something that could be avoided.

Making a huge amount of work and expense for others to sort out.

MissAdventure Mon 20-May-24 10:16:58

Nothing about this mans continence issues should be known, so that may be another angle to tackle.

Germanshepherdsmum Mon 20-May-24 10:23:10

I agree, but his refusal to wear incontinence pads is the root cause of this problem, plus of course the unacceptable practices of the carers. It sounds as though he should be in a care home where perhaps he would be made to wear incontinence pads. Maybe he has dementia - I can’t imagine anyone wanting to wallow in their own excrement and consequently have their filthy sheets changed every time the carers call.

MissAdventure Mon 20-May-24 10:50:18

It is the cause, but it should be kept confidential.
Obviously the info has come from the carers, since they are the people who would know, and thay is a huge breach.

Kind of like the doctor telling everyone your piles cause poo stains in your knickers! (Not yours, obviously!! grin)
Its very, very disrespectful and unnecessary.

SporeRB Mon 20-May-24 10:56:23

This is so disgusting. If it were me, I will be making an appointment to see the local MP asap and discuss with him the residents’ problem.

Bring along photos of the evidence, address of your local housing association, HQ address of the housing association, environmental health department of your Council.

He will be able to tell you what you should do and most likely will write a letter on your behalf to these associations and department.

The housing association will sit up and take notice if they received a letter of complaint from a politician.

Personally IMHO, he should be in a care home. Does he has any relatives you can write to?

SporeRB Mon 20-May-24 11:00:15

Sorry it should read He/ She should be able to tell you...

MissAdventure Mon 20-May-24 15:49:32

All he needs is competent carers.