I had a similar problem a year or two ago and changed my powder to liquid and put it into the machine in a measuring cap and put the softener in the drawer as usual,since I have been doing this I have no further problems,I never wash any hotter than 40dgs as our clothes are never dirty and bedding is changed twice weekly.If I value something special I do tend to hand wash and then do quick spin in machine.I do run a machine cleaner through the cycle every month or so and have found this keeps the drawers and drum spotless.
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