This is when you can 'talk' to some one on a website about any problems with their products through essentially, instant messaging. How it is clearly not suitable for complex queries, for example, unscrambling conflicting figures on a fuel bill.
So why would an energy company launch a fuel tariff where the only way you can communicate any queries is by web chat? No-one told me when I signed up that there was no telephone query number with the tariff and that the EDF Complaints staff do not bother to reply to emails sent to them.
I had a confusing and conflicting fuel bill this quarter and I am unable to get anyone to sort it out because it is just too complicated a query to deal with other than by phone.
Come my next tariff end. I am moving elsewhere.
Anyone else tried this system and what was your experience?
How do you acknowledge Easter.
Kate Garroway-Care at home costs