Agree dont use their in house conveyancing or surveys/checkd and get a full independant survey but new build firms arent all bad. I know several people who bought in new build estates and their house price values have risen much faster than the surrounding area its not all horror stories.
A good independant conveyancing solicitor will flag up any potential "fleecehold" issues re communal space maintenance and whether the council will be adopting the road or not.
One thing I have noticed locally is to get around planning A LOT of newbuilds where I live have pitched roofs and velux windows on the first floor. Watch out for that it can mean no space for wardrobes, more damp as it restricts air circulation and sometimes no space for showers over baths.
But please dont be all doom and gloom. New builds can be a sensible buy: more eco friendly in the long run and lower maintenance.
Mumsnet is good for reviews put myhartonhome in the search bar
I dont trust official review sites the companies pressure or give incentive to people to post reviews very early in the process before problems crop up
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