I get my shopping from Saisnbury's (I just don't understand how going to the shop myself can be seen as less of a faff ), and since the pandemic the driver puts the plastic trays on the doorstep, steps back and I load from them into a shopping trolley and a large cool bag, both of which I keep ready next to the door.
I must admit that I find the new 'no bags' rule annoying. I have found packets split, cream with the peel-back lid burst and bread products squashed under tins. Presumably this is down to the packer, or maybe a result of the sudden growth in numbers of drivers/packers as more customers are going for home delivery. Also, some of the less experienced drivers put the plastic trays on the path, rather than the step (I soon ask them to move them, though!) whereas the old hands stack them so that I don't have to bend down so much, putting the emptied ones under the full ones as I go. It makes such a difference.
When things go back to normal, whether more people continue to get deliveries or not, the drivers will gradually all gain experience, and who knows - the supermarkets might start to use compartmentalised trays, so that fragile goods don't get spoilt in transit. I keep suggesting this in the feedback surveys, and if everyone else did, maybe they would take it on board?