A new fuse board was fitted at home recently. The mains electricity was turned off for about four and a half hours. When power was switched back on I noticed that the display screen wasn’t working. Phoned OVO, they suggested switching the IHD on and off again to re set it then wait 24 hours to see if that worked. They also told me I could log in online to get the usage figures. Didn’t work and nothing has been added to my account.
Telephoned OVO again, they ran tests on the smart meter, took them about 25 minutes. Was then told that the meter seemed fine but I need to wait for up to six weeks for the meter to re set itself and that the IHD would then start working again too.
I did question the waiting 6 weeks bit. Has anyone else come across this or am I being take for a complete turnip?
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