*British Gas Help* : Escalating a longstanding complaint. 🤬

I had nearly a years worth of stress telling me one day I owed £60 the next day £6000 and it went on for nearly a year I was under so much stress they would not budge and then the price I owed started varying up and down but still nothing like the amount it should have been, for one person living alone with one gas fire.
Eventually I went to the ombudsman and it took them a couple of months or more to sort it out I eventually got £250 compensation as long as I took no further action
After a lot of poking around with the bills I found out when they changed my meter because of a leak outside the property a year or more ago they had never removed the old gas meter number so they were charging me double for the gas using both my old meter and my new meter numbers It still didn’t add to anything like £6000 but it was partly the reason

I ve had no trouble this year
Glammanana I too have been offered the new Warm Front tariff but have refused it because I do not want a smart meter like you

After a very stressful weekend and one last attempt to resolve matters. DH went into our account and found a credit of £17,000 🤣
However, they are still going to take off a huge DD. Watch this space.

At least the debt collectors won't be calling!

Party at Marydoll’s…..

Wow Marydoll. The 🥂drinks are on you!!

If only the £17000 credit on our account was correct! 🤣Someone needs to learn how to count.

I'm not holding my breath!!!

I have however, received an apology.

Get that holiday to Rome booked right away! At least they have accepted culpability. A weight off your shoulders indeed. Just don't spend it right away.

This confirms why we are resisting having a smart meter, we just don’t see the point. We have an online account, do everything we can to avoid wasting energy and send in readings on the first of each month.

Jane43

This confirms why we are resisting having a smart meter, we just don’t see the point. We have an online account, do everything we can to avoid wasting energy and send in readings on the first of each month.

If only GMB.No-one will insure me.
At least they have confirmed the meter was faulty!
Giving comparable readings from the last few years and threat of going to Ombudsman today, seems to have opened their eyes.
We are certainly not that much in credit.

I am another who will not have a smart meter. I send my readings in monthly to Octopus and it works fine….

Auntieflo

*Marydoll*, have you thought about using Resolver?

I was remembering the problems that we had with British Gas a few months ago and accidentally read ‘revolver’.

It was lucky I didn't possess one, when I read Friday's latest missive from Scottish Gas.🤣

Shinamae

I am another who will not have a smart meter. I send my readings in monthly to Octopus and it works fine….

Our replacement non smart meter was also faulty! You really can't get the staff meters nowadays. 😉
It was a no win, whatever we did.

Marydoll

Shinamae

I am another who will not have a smart meter. I send my readings in monthly to Octopus and it works fine….

Our replacement non smart meter was also faulty! You really can't get the staff meters nowadays. 😉
It was a no win, whatever we did.

🤦‍♀️

I cannot believe it. It has been sorted. Our DD has been been reduced to the amount we requested and we are now in credit.
At last someone has listened to us.
It has only take seven months to resolve!

Marydoll

I cannot believe it. It has been sorted. Our DD has been been reduced to the amount we requested and we are now in credit.
At last someone has listened to us.
It has only take seven months to resolve!

Finally 😁👏🏻👏🏻👏🏻👏🏻👏🏻

Ive tried Resolver a few times with great success.

I will not have a smart meter either.

Happy days Marydoll. Til the next hurdle!

Good news Marydoll
It’s unbelievably frustrating and downright bloody annoying when you know you’re right but just knocking your head against a brick wall?

Granniesunite

Happy days Marydoll. Til the next hurdle!

I am terrified that once the brand new NON SMART METER is recorded on the system. ("They are working on it!") we will be back to square one.

DH was dealing with it, until I took over on Saturday. What do you think? 🤣

Marydoll

Granniesunite

Happy days Marydoll. Til the next hurdle!

I am terrified that once the brand new NON SMART METER is recorded on the system. ("They are working on it!") we will be back to square one.

DH was dealing with it, until I took over on Saturday. What do you think? 🤣

I think you should keep everything crossed!!🤓

Guess what?

Tonight we have had an email from someone totally different, (not the person handling our complaint) who has changed our DD again to cover what we owe!
Except we don't owe anything!!! 🤬

I have lost the will to live!!!!

Marydoll

Guess what?

Tonight we have had an email from someone totally different, (not the person handling our complaint) who has changed our DD again to cover what we owe!
Except we don't owe anything!!! 🤬

I have lost the will to live!!!!

Ombudsman?

This….🤷‍♀️

Didn’t load 🤦‍♀️ Maybe this one will..

Shinamae

Didn’t load 🤦‍♀️ Maybe this one will..

Typical..😂