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Telephone line - that swop away from normal copper lines

(90 Posts)
CariadAgain Sun 23-Nov-25 13:18:16

I can see the workmen out there again gradually swopping over phonelines from normal (ie copper) to that other type many of us don't want (eg me).

I've been nervously waiting on two things:
- being given notice by my provider (ie Utility Warehouse is who I pay for my internet and landline phones) and I know I'm due to have at least 4 weeks notice (ie because we all are due that)

- finding out what plans they have in mind for the new type of line coming into my house. I know the old (copper) one is under the ground and they could dig that bit of my garden up at the time it had to be seen about when I bought this house 12 years ago (as it was still a party line!!!!!). But I have obviously deliberately "forgotten" where they dug up - as I've done a garden revamp since then and they obviously aren't going to be allowed to take up any of my new sandstone paving stones to get at the ground underneath them - so they'll have to find another way (eg a new telephone pole somewhere close outside my garden).

So I asked Chat GPT re what the position is with my supplier - ie Utility Warehouse (who supply my Internet cum phoneline) and the reply was a bit convoluted...but not the worlds most reassuring and led me to wonder almost whether Utility Warehouse do know/accept we're having our phonelines as well as our internet from them or they regard it as an "added extra" they'd be quite happy to see us lose.

They don't seem to have any plans re this - whereas I'm here knowing "But that possibly?/probably? still means that BT intends to swop my phoneline".

1. Maybe it doesn't mean that after all? Maybe it means BT accepts the old copper lines will have to stay usable for us Utility Warehouse customers? That would be the situation I want - ie no change whatsoever to me = no problem.

2. Chat GPT is busily going "Ah - but everyone will HAVE to have been swopped by end of next year!" and then going on to say that some Utility Warehouse people have had to swop supplier to keep their phoneline situation working.

3. I gather people with other suppliers can tell their provider they must provide a new router that their landline phone can be connected to - and that is what I've decided to do if/when I'm forced into a new phoneline.

Bit confused as to what to do now. What have others with that supplier done?

1. I want to stay exactly as I am - permanently. Does that mean I'll be allowed to/able to and no problem

OR

2. BT will insist on me having their new type of phoneline regardless and not care how things work out (or don't) with my supplier and my supplier won't care either - and I'd land up falling down a crack in between them.

I intend to keep both the landline phones I have now. Main one in study - plugged into phone socket (but I see it looks as if I'll have to be given a new router by someone/goodness knows whose responsibility that would be and have it plugged into that new router instead of into my phone socket).

I've still not figured out how my secondary landline phone (ie in my sitting room - as I need one there...because my study one is too far away to hear it from there) will be due to operate. It comes off a telephone socket. Horrible feeling these firms will all say "Tough - you just won't be able to hear a landline phone in your sitting room and we don't care. We will make you carry round a mobile phone at all times if you are in your sitting room or just miss your calls"

Feeling very confused about how to ensure the best situation for myself when my supplier ain't saying a word about it all....

Anyone else with the same supplier? What happened?

CariadAgain Sat 29-Nov-25 16:05:00

Aely.....and to think there was a time - years back now - when I honestly assumed manufacturers of any more "essential" type goods would have a panel of members of the public (both sexes/all sorts of ages and abilities/etc/etc) to try out their designs for things before they put them out for sale on the market.

Duh! One of the things one learns on getting older is "What should happen and what actually does happen are so often two totally different things".

There just doesn't seem to be any sort of consumer panels anywhere that I can see.

M0nica Sat 29-Nov-25 21:55:30

I have dyspraxia, congenital cackhandedness. I find typing on tiny touch keyboards almost impossible because where my finger goes is quite approximate. I also constantly transpose letters, I also have trapped nerves in my back that mean my finger sometimes 'stutters' and I type the same letter/ number twice because there is a delay in me lifting my finger off the key

When mobile phones first came out I thought they were wonderful and I couldn't get one fast enough. I have now discovered what was always for me, until smart phones came into use, only a minor problems, is now a major problem that is causing me major problems.

petra Sat 29-Nov-25 22:12:39

CariadAgain

Aely.....and to think there was a time - years back now - when I honestly assumed manufacturers of any more "essential" type goods would have a panel of members of the public (both sexes/all sorts of ages and abilities/etc/etc) to try out their designs for things before they put them out for sale on the market.

Duh! One of the things one learns on getting older is "What should happen and what actually does happen are so often two totally different things".

There just doesn't seem to be any sort of consumer panels anywhere that I can see.

Consumer consultation was used when designing tech products.
That why the manufacturers designed and inserted voice activation which you can use for practically anything on your device.
I first used this on a laptop in the early 2000s.
Now voice activation is so much more advanced.
Not that you want to know all that because if you did you wouldn’t have anything to complain about, would you?

CariadAgain Sat 29-Nov-25 22:18:53

Now about New Years resolutions....and one can see some people need to make one "to be a nice person". Not an easy one to work on for some....but very necessary - as we can see.

CariadAgain Tue 02-Dec-25 08:19:24

Oh well and I'm with UW (via a friend of mine who is a rep of theirs) and she has just got back to me - as I'd not heard a peep out of them and said she's been enquiring officially re their position. Their response was:

"I won't have to lose my landline- even if the work is going on . Its only that I can't change suppliers or get a new one. It's between OpenReach and the government re the decision about stopping the landlines and it was set for 2025 - but now its 2030 and he (the guy my friend talked with) seemed to think that the way it's going it's not going to happen even by then. Even if it does I'll still be able to keep my landline."

****************

Hmmm - THAT date again - ie 2030 that we keep getting told for so many things (a date my friend and I are both familiar with from a lot of different contexts and we're on the same page on that one).

Sits back and thinks "Looks like I've been 'protected' again". Guessing that other UW customers might be in that position too. Thought there might be something similar to the forcible swopping of electric meters that has been going on (against many peoples will) - and the deadline gets delayed and delayed and the ones they've done to date are showing up all the "bugs" and I expect they've got that 2030 date in their mind too. Yep my electric meter also got swopped just after I moved in - to my surprise - so hopefully counts as a new "old style" meter as at 2014.

So it feels to me like some of us - including me - have a layer of "protection" in almost that we didn't realise we had, ie being with this particular supplier. In my case an intelligent/technically-minded neighbour of mine has also been telling me that the fact my phoneline is a very new one anyway is helpful (ie it was still a partyline when I bought the house only 12 years ago!!!! and cue for me contacting OpenReach at that point of "Why is my phoneline like something out of historical fiction books - I've never even heard of anyone still having one of those?" and they changed it to a normal modern one at that point).

Grandma70s Thu 04-Dec-25 08:35:37

The switchover here was November 26th. My landline has not worked since. My son has had ‘discussions’ with BT, and put in a complaint, but nothing has improved. I am upset and furious, as I don’t at the moment have a functioning mobile.

CariadAgain Thu 04-Dec-25 09:05:39

Sorry to hear that Grandma.

I've not heard any comments either way in the town I'm living in (though it may be there's delays all round - even for those that actually want this - because they discovered the telephone exchange is riddled with asbestos and it's a "Pembrokeshire Promise" area, ie slow, slower, even slower than normal).

Good that you've got a son that's trying to sort this for you. Fortunately the one plus side is that there are a couple of manufacturers that have listened to "We'd like simple/simple/even simpler mobile phones (not smartphones) that just have a couple of easy easy easy to get extras we actually want. Reminds me I've still got to get someone to sort the Chattie phone I bought recently - just-in-case. It is not cheap! But it does look very very simple". You can get it on Amazon. There's a couple of others that are also very very simple/for those of us that basically want pretty much what we're used to. There's EMF protection cases available for them too finally - if we're having to carry them round.

I think a couple of manufacturers at any rate have clocked on there's a noticeable number of people that refuse to "go complicated" just because they and the government want us to. Any time I hear someone anywhere say "By 2030" (as so many firms/govt departments in so many contexts do) I think "Oh yeah" and am instantly suspicious this is not for our good and remember the government is supposed to serve us and not vice-versa.

So I did see an advert yesterday in this weeks edition of "TV Choice" (a cheapie tv programmes magazine) for what they say is "Easy-to-use 4G smart phone" - probably about half the price of Chattie - £130 - that looks as if it may be a genuinely simple one.

I'm going to get my Chattie working anyway - just in case - as I live in such a remote area and the public transport is appalling. In this area we and the main local taxi firm are used to doing "rescue missions" of various descriptions. So they know I might land up phoning them going "I'm stuck at so-and-so and no bus. Not quite sure where I am" and describe it and they drive out and fetch me back. So the Chattie will come in handy for that - now my very basic old mobile phone stopped on me.

Still very glad my UW rep tells me "They're saying by 2030 for the swop-over and maybe not even then/probably not in fact". There's quite a lot of us in this area that instantly get suspicious when we hear that date and think "Oh yeah - Klaus Schwab's organisation - again - and they want the whole world changed by that date - to suit them".

Very glad my rep tells me....everyone tells me pretty much...that I seem to have picked a house located in a "sweet spot" for keeping things the way I have decided and I think they're unlikely to go changing anything ever against my will. They tell me about this area "It's the Wild West here - and, if you think it is now, you shoulda seen how it used to be.....whew...". There are some advantages to that...

Elegran Thu 04-Dec-25 10:53:41

If your landline gets swopped over by BT or Openreach , your main phoneline is attached to the incoming digitalised signal and your second (third, fourth etc) phone plugs into an ordinary electric socket and works perfectly well. If your phones are older and unsuitable, there are ways to make them connect - or there are plenty of models available which will work with the new Voice system

I have had a set of phones for about 15 years whose second, third, fourth and fifth handsets connected via ordinary sockets. and they worked fine. You don't need to know how it works (though having even a vague understanding helps to prevent panicking.)

You can stop worrying about second phones (and more than second) Most of them will be fine. Just check with the engineer who comes to do the swop whether your handsets are compatible.

When they started to change mine over, they found a problem, not with the technical stuff, but with the pole to which the cables were attached - it had been there since 1943 and was now condemned, which no-one had done anything about. They weren't allowed to climb it. So there were endless delays while scaffolding was organised and so on. It took six pairs of engineers to complete the job. I found the actual BT and Openreach engineers knowledgable and efficient. The only useless one was a subcontractor hired to deal with a backlog of work.

Elegran Thu 04-Dec-25 10:56:27

Forgot to say the ordinary electric socket can be in a different room from the main setup. No need to plug the auxiliary phone handsets directly into the main setup.

RosieandherMaw Thu 04-Dec-25 10:59:37

Thanks for some sound common sense Elegran, the amount of panic generated on this thread makes me wonder what, if anything changed when my phone line went over to Openreach a year or two back. What have I missed? What happened that I didn’t notice?
I must have been enjoying a nap when the little green men trotted up my garden path and installed this alien device.

RosieandherMaw Thu 04-Dec-25 11:01:19

PS I have 3 “phones” in the house, the main pod is in the study, with cradles and handsets in the bedroom and the kitchen.
It’s really no big deal.

Elegran Thu 04-Dec-25 11:17:33

I am surprised that some people (well, Cariad mostly, who I thought would be up to date) have never heard of subsidiary handsets being plugged into electricity sockets in rooms separate from the main phone entry point.

RosieandherMaw Thu 04-Dec-25 11:34:54

I may be a gran of very little brain, but I cannot remember NOT having this set up at least in the present house which we moved to 30 years ago.

NanTheWiser Thu 04-Dec-25 11:57:39

I agree with everything Elegran has written - my landline was switched a few years ago (BT), and it went very smoothly. I was notified by email several times when the switch over would happen, and I had no problems at all. I have the master phone in my kitchen plugged into the router, and two subsidiaries in the sitting room and bedroom, just plugged into electric sockets. All work perfectly.

Obviously in a power cut they won’t work, but my mobile can take over then.

Cariad needs to stop worrying!