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Does anyone else find their social housing landlord abusive?

(8 Posts)
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FionaH2000 Mon 08-Dec-25 09:46:56

Hello this is my first post and I am Fiona.

About 2.5 years ago I started living in social housing that was meant to help me due to my age and disabilities . It is not sheltered housing and I have always had my own property before now. Anyway since I moved in its been nothing but problems. First they refused to put up a key safe on the grounds that it would make the building look "unsightly" but I needed it to save my life. I got one after a legal fight.

Then they put in toilet leavers to help me get off the toilet but they were so malfunctioning that I ended up in hospital and in physio for months. The list just goes on and on.

Now I have had a wet room installed because soon I will become paralysed in both legs. The subcontractor told me that the HA had painted me as unreasonable and always complaining. Why do these social housing landlords who are meant to have a duty of care towards me always end up victim blaming when they are the ones at fault? To be fair the subcontractor defended me and told them he had always found me to be reasonable and kind - which I am unless someone is abusing me.

I find it a nightmare and can only thank God that I have spent most of my life owning my own property.

I live in London and am 70 years old, multiply disabled and considered frail by the NHS and I feel so alone always have to fight them.

Any advice and/or support would be greatly appreciated.

Thanks,

Fi.

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M0nica Mon 08-Dec-25 11:24:01

I am sorry life is so difficult for you, as you say you feel so alone.

There are various groups that can help and advise you. Contact your local Age UK and see what advice they can give. You could also contact your local councillor or MP.

Talk to local media, websites, radio, newspapers.

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Primrose53 Mon 08-Dec-25 12:16:35

If it’s a housing association then I am guessing they have a person or team for special needs or extra support. Try that.

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SporeRB01 Mon 08-Dec-25 13:31:08

When my husband was discharged from hospital after a hip facture surgery, our local hospital gave me the telephone number of the local NHS Community Health Services.

They are the ones that organised everything from carers if you need one (my husband did not want any), district nurses that either came to our house or give their advice on the phone if I have any concerns and physiotherapists.

Your physiotherapist should be the one that order a toilet frame to help you get on and off the toilet or any other equipment you need.

The telephone number for The NHS Community Services for Hammersmith and Fulham is 0208 102 555. Give them a ring and see whether they can help you.

This is their link.

clch.nhs.uk/health-professionals/hf-kc-westminster

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SporeRB01 Mon 08-Dec-25 13:32:43

Sorry the telephone number should be 0208 102 5555

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Astitchintime Mon 08-Dec-25 13:47:08

Personally, I would complain to the highest level of management at the Social Housing enterprise! Moaning to contractors about you being unreasonable and always complaining is just plain nasty! They have a duty of care and must not discriminate under any circumstances, they are there to provide a service not make life more difficult!

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Casdon Mon 08-Dec-25 15:27:48

I would question whether the accommodation you are living in is suitable for your needs FionaH2000? It sounds like you are the only person in the unit who requires so much adaptation to make the accommodation suitable and the HA is not geared up to do so there, so I wonder would you be better suited to living somewhere with more support and adaptations already in place? There’s a risk otherwise of you becoming increasingly isolated.

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FionaH2000 Mon 08-Dec-25 16:17:02

Thanks for all the kind messages. I will try to contact the help recommended.

With regard to the housing I do acknowledge that the Council is so stretched for resources that it cannot meet most people's needs. When I got offered the flat the message was - live here or live on the streets.

But at least I have a pastor and a Church behind me now but I just wish it had not been so much of a fight.

Still it is so nice to be on this forum and know that I am not alone.

Thank you so much. My mental health is much improved just by being here!

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