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Legal, pensions and money

Insurance rip-off?

(28 Posts)
whenim64 Sat 06-Jul-13 07:28:29

Yesterday, I received my annual home and contents insurance, with a note telling me they're very sorry but my previous company couldn't offer a policy this year, so they found another for me. This one was 50% higher.

I went on a comparison site, got another policy for £30 a year less than last year, and phoned up to cancel. 'Oh, we will find you a better quote, don't leave us' said the call centre worker. Why would I want to stay with a company that didn't find a better quote in the first place?

Is this the norm now? Do these companies automatically send higher costing quotes, in the hope we won't notice?

bluebell Sat 06-Jul-13 07:54:18

It's absolutely the norm - the same thing happened with my car insurance and when I rang up, they reduced it by £130! Well, that's capitalism for you,

FlicketyB Sat 06-Jul-13 08:08:50

And never stay with the same insurance company too long. They just add x% to your insurance each year. It has been found recently that some people who have loyally stayed with the same company for years, thinking that loyalty was rewarded were paying £700 - £900 for home insurance when a new policy with the same company or any other company was around £250.

sunseeker Sat 06-Jul-13 08:27:22

It's always worth shopping around. I usually get a phone call from my insurers asking me to renew and I tell them I will be shopping around for other quotes and will get back to them. Up until now they have always reduced their original renewal quote. But do be careful in checking that the cover is like for like. A higher quote may be better value if more is covered.

whenim64 Sat 06-Jul-13 08:28:05

I've just had my car insurance quote, too, so will be hunting around for something lower. It's not much higher, but I don't see why they should charge more when I can do something about it.

HUNTERF Sat 06-Jul-13 10:16:52

I have my insurance cover with Liverpool Victoria and they have always been within about £20 of the cheapest like for like quote.
When a claim has happened they have always done their part of the job very quick.
I did have somebody come through the back of my new Volvo once and it took 9 weeks to get the parts but the car was driveable.
It was a new model.
The garage would not book it in until the parts arrived in my case and they had it in about 2 weeks later.
Yes this was a bit annoying but I could not blame Liverpool Victoria for this.
I don't know if it was just the individual employee forgetting but when I retired she changed the occupation which took my premium down by £30 but I had to remind her to take the business cover off which took the premium down by another £20.

Frank

ninathenana Sat 06-Jul-13 14:07:48

FB I agree you should never accept a renewal without investigation.

Only problem is any quote we get for our buildings insurance is more than double what we pay. As we live across the road from the sea wall.
I filled in the on line form last year and was about to save £50 then I admitted I was less than 500yds from water. The quote went through the roof !!
My house is 60yrs old, we can't see over the wall from our upstairs rooms. We have never been flooded angry

mollie Sat 06-Jul-13 14:41:21

I generally call to double check that my insurers are offering their very best quote. And generally they reduce the figure by quite a lot. I've not made a car or house insurance claim ever so it galls that every year I pay more.

Charleygirl Sat 06-Jul-13 16:04:56

I received my car insurance quote from my broker a couple of days ago. It was so high I thought that I putting down a deposit for a new car. I have never claimed in my life. I am female, do not do enough miles and I am getting old, would appear to be the problems.

HUNTERF Sat 06-Jul-13 18:54:07

Charleygirl

The insurance companies can not take gender in to account now.
Oddly enough I have had 2 female drivers hit the back of my car and they both said they did not see me.
In both cases my car was bright red.
I also had 1 female driver come through a red traffic light and she was over the drink drive limit. Again I was driving a bright red car.
The traffic light camera flashed.

Frank

Ariadne Sat 06-Jul-13 19:33:36

Oddly indeed.

glammanana Sat 06-Jul-13 23:15:41

Every year I re-negotiate the quoted premiums with my car insurance people,now I am paying less than I did 4 yrs ago through using comparison sites,I do the same with my BT contract,mr.glamma decided he fancied the sports (football & stuff !!) added to our BT Vision service and when I rang to enquire they quoted a good deal but they wanted £60.00 to have an engineer call to install the BT Infinity which is needed for the sports he wanted,I said no way am I paying £60.00 so lets forget it,one week later a chap phoned to ask if I was happy with my service and I mentioned about the charge,away he goes and comes back after speaking to a manager and hey-ho the charge was dropped,so it just goes to show walking away from a deal can pay you dividends in the end.

whenim64 Tue 09-Jul-13 18:13:04

Buoyed up by the savings I made on my home and contents insurance, I responded to an Age UK email and requested a quote for my car insurance this afternoon. For exactly the same policy, no frills, no changes, 9 years plus no claims:

Existing policy with Sheila's Wheels - £255

Quote fom Age UK - £1,100

No, that's not a mistake! What a cheek!!!

annodomini Tue 09-Jul-13 18:39:43

Blimey! That's ridiculous! I got my home insurance at a much better rate than I'd been paying to Aviva for years. I won't bother with them when I renew the car insurance.

annodomini Tue 09-Jul-13 18:40:15

Should have said I got my home and contents insurance from AgeUK.

Ana Tue 09-Jul-13 18:45:50

Perhaps they think we're careful in the home, but reckless drivers!
My cheapest car insurance quote this year was from Saga - £50 down on the quote from the company I was with.

whenim64 Tue 09-Jul-13 18:56:02

Just tried Saga - £408.44. Looks like I'll be sticking with Sheila's Wheels!

Tegan Tue 09-Jul-13 18:57:26

Saga always put up my premium so I switched to Sheila's Wheels for much less. Told them not to mess around because I wouldn't hesitate to switch to someone else and for the past two years they haven't put the price up. The S.O. always uses Saga; when they put the price up he just gets another quote, phones them up and they match it. It's just a pain having to do it every year. The broker I used to use said I could no longer insure my house with the same company I'd used since we bought it. I was almost I tears thinking I was uninsurable [haven't claimed once in nearly forty years either]. Didn't realise it was all just a silly game.

whenim64 Tue 09-Jul-13 19:12:36

That's encouraging, Tegan. I hate these companies with a vengeance. Why can't they do honest-to-goodness quotes and stop playing games?

Tegan Tue 09-Jul-13 19:56:30

Because they like to screw money out of vulnerable people sad. I'd be interested to know if Age UK do the same once someone is signed up with them [although I very much hope they wouldn't].

Tegan Tue 09-Jul-13 19:58:22

In fact it would be good to keep a record on here of companies that don't put the cost up each year, regardless. Would be good publicity for them, I think.

Ceesnan Tue 09-Jul-13 21:29:35

I was with Saga for my car insurance and did a comparison search when they sent my renewal quote. M & S Bank came out way ahead by about £75 and when I phoned Saga to tell them I would not be using them they immediately offered to better the M & S quote by £10. I refused, saying they should have given me there best price in the first instance. The girl I was speaking to agreed!

Ceesnan Tue 09-Jul-13 21:30:16

That should have been their best quote.

glassortwo Tue 09-Jul-13 21:38:31

I have just had the quote for my breakdown on my car, which I bought last year for £15 with the online comparison site, to renew they wanted £77..... no I didnt renew I went elsewhere. You have to keep moving things around to get the best deal.

annodomini Tue 09-Jul-13 22:23:33

I used to be with Tesco for motor insurance but they kept bumping up the premiums. Comparison sites were misleading because they quoted just the basic premium without the extras I wanted, like no claims discount protection. I finally accepted a quote from the AA, though I suppose they will try it on when I next renew.